Knowledgeable and polite
Knowledgeable and polite
By Joe
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
572 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Horizon Trust Company is a custodian that offers IRA custodial services for clients looking to self direct their Individual Retirement Account (IRA). Horizon Trust provides education on self directing and custodial services to investors interested in diversifying their tax-sheltered portfolios beyond the limited options of publicly-traded investment products.
Horizon Trust (horizontrust.com) has 572 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
572 approved reviews, newest moderated first
Knowledgeable and polite
By Joe
I found Samantha very easy to work with. She's talented and tenacious in her attempts to achieve our objectives. I would highly recommend her to anyone seeking their services.
By triplegrealty
Mira was wonderful and very helpful and patient with my concern. I felt better that she understood my situation and what I was aiming for. She made me feel that my transaction will be handled appropriately.
By Bernadette
Mira was very knowledgeable and answered my questions with kind patience. I appreciated the experience.
By Jack T.
The individual assisting me, Mercie, was responsive and helpful.
By Pam
I called to find out what form to use to make a contribution to my Traditional IRA and asked when I needed to submit the form. I spoke with Mira, in Customer Service, and she directed me to the online Contribution Form and told me I could submit the form ahead of the contribution, which was wired the next day. Thank you for your assistance Mira and thank you Horizon Trust Company for having a Docusign version of the form.
By Ed
Great communication. Always kept us updated and even got on the phone to assist us with transferring of our accounts.
By Stephanie & Mike F.
The team is always prompt, helpful and polite. Had Mira working with me today, and she did a phenomenal job.
By Dan