Great customer service...website, not so much
Great customer service. Changing subscription services online...needs improvement!
By Maryann F.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
5,742 reviews
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HDIS has been serving customers since 1986 with the sole purpose of making incontinence products convenient, affordable and less embarrassing to purchase. We do this by delivering high quality bladder control products right to your doorstep in discreet packaging. HDIS carries a large and varied selection of only the highest quality adult incontinence products including popular brands like Reassure®, Depend®, Poise®, TENA®, Always Discreet®, Tranquility®, and Attends® that you already know and trust, plus many specialty products.
HDIS (hdis.com) has 5,742 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
5,742 approved reviews, newest moderated first
Great customer service. Changing subscription services online...needs improvement!
By Maryann F.
I chose Always, It fits better and does not leak. The band around the leg is a better fit. Just wish it wasn`t so expensive for the emount you recieve.
By Juneann
The online order service is excellent. The prices are less than in-store purchases and the home delivery is convenient, saves time, and prompt.
By Phyllis W.
This is one of the best overnight products I've used and I've used them all. They all have a tendency to leak, but Reassure leaks less and not often. Their motto--Worry Less. Do more. -- is truthful.
By Relaxed and D.
Takes way to long to get order it's been two weeks and nothing yet!!!
By Elizabeth
Response from HDIS· Dec 19, 2019
Hello, According to the shipment tracking, your order arrived this morning, 8 days after the order was placed. Ordered, 12/11 - Delivered, Thursday 12/19/2019 at 7:38 am We are constantly evaluating our shipping services to provide the quickest options without passing along excess shipping costs to our customers. Thank you
I have not received my order
By Suzanne H.
Response from HDIS· Dec 19, 2019
Hello, Your package is scheduled for delivery today. Scheduled delivery: Thursday 12/19/2019 by end of day Thanks
The product (toilet rails) was easy to assemble. It's going to make my husband feel more secure getting up & sitting down!
By Jody B.
Only giving 3 stars because your website says all orders ship discreetly. Mine was not ! Said right on the box what it was. Other then that would have gave 5 thanks
By anthony
Response from HDIS· Dec 18, 2019
Thank you Anthony for this feedback. We do intend to ship in plain, unmarked boxes. The shipping label would say "HDIS", but there should be no other brand names or markings showing. (On a rare occasion, our team may place a plain white sticker over a well known brand name - it should be discreet!) We have noted your complaint and aim to do better in the future. Thank you.