HDISReviews of hdis.com

I first called to inquire about product I was told they could send a sample AFTER insurance was verified, which I finally received. I liked the brand and seemed much better than what my mom had been getting. It’s been since JULY it is now the end of October. HDIS blames the doctor, the doctor blames HDIS, and round and round we go. I call every week but nothing happens. If my mother doesn’t get what she needs soon I will go elsewhere, more companies to go through than have to deal with this. I’m paying out of pocket for all my mom’s supplies and it’s not fair to keep stringing customers along taking no blame for the situation. It cannot be that a doctor’s office is not sending what’s needed after months of of trying. I feel like the middle man between this company and my doctors office, and I’m getting nothing but broke shelling out money for something that my mother should already be getting.

I called in response to their television commercial, requesting to have the catalogue and samples sent to my home. Then the representative tried to sell me their products for $50 saying it was a “ special first time caller offer”. when I told her I just wanted the samples and catalogue to check them out, she continued on saying “we have this option and if you don’t buy it now you’re not gonna be able to get this great price”. I refuse to be coerced into purchasing things so I disconnected the call.

I called HDIS after my grandmother received what looked like a past-due bill. She was frustrated and wanted to cancel her account, and honestly, I couldn’t blame her. I just wanted to pause things until we could figure out what happened. When I spoke with Carrie, she calmly took the time to review everything. We ended up discovering there were actually three accounts in the system, which explained the billing confusion. She didn’t rush me off the phone or make it feel complicated. She walked through it step by step and helped reorganize the account so it finally made sense. Caregiving can feel overwhelming at times, especially when paperwork or billing issues pop up unexpectedly. Having someone patient and kind on the other end of the line REALLY matters. What stood out most to me was how Carrie handled the call — with professionalism, but also compassion. She even acknowledged the work I do as my grandmother’s caregiver, and that small moment of recognition meant a lot. What started as a frustrating situation ended with clarity and relief. I’m grateful for the help and the understanding I received.

Wasted my time

HDIS is a horrible company. I wouldn’t recommend this company to anyone not even my worst enemy. Do business with them at your own risk. They have poor customer service. They are very incompetent to say the least. They started working on my prescription about nine weeks ago and I still don’t have it yet. They are blaming each other for the mistake. Nobody cares

Crooks I have two eye witnesses of an accident where an ocado van scraped by legitimately parked vehicle and yet they do not acknowledge the blame to their side Utterly hopeless people

Not a good company they have no integrity and I do not recommend them. I have been submitting my info and my sisters info for supplies its been a year of repeated submissions ands no one ever contacts our doctors or us. I just give up. I am done trying. I am going to try another company. DO not bother with them and from the other reviews I see they do not care, even if you do get one order you have to deal with a lot of strife and complications.

HDIS admitted to a mistake in sending out an order. And eventhough, this resulted in me being short changed an entire month of supplies, they refuse to rectify the issue. This is not the first time I've had issues with HDIS, but will be the last.