HDISReviews of hdis.com

SCAM!! Spoke with these people 6 times & NEVER received any "free samples" as advertised on TV. Don't waste your time with these scumbags. This went on for 2 yrs fin 2023 & 2024. Ignore the date I listed below. This went on for 2 yrs.

Not overly impressed so far. Started using this company in February of 2024. First order seemed smooth enough. That being said, getting another order has been a nightmare!!!!! 12 times my doctor office has faxed and/or called hdis. Finally get things straightened out and confirm shipment this morning, only to receive a call that Medicaid needs a prior authorization and hdis missed doing that. I have spent far too much money out of pocket just this month alone. Nobody will reimburse me either. Hdis, you really need to step up your game!!!!!

Your commercials are demeaning and insulting. You use shame and embarrassment as a tool to sell your product. Why not advertise your product based on merit and convenience? I will stand in line proudly or order products from Amazon instead of use your product, solely because of your cheap advertising methods.

The customer service representatives that I have had the pleasure of talking to on the phone. Have treated me like a member of their family. Including Kerrie, Joy, and Lika. I started using this company in 2002. Then reunited with them in March of last year. After stopping use for a while. I use them for me. Being that I am someone who uses a wheelchair, and has other complex internal medical issues that are related to my back. That require the products from HDIS. That I get in my personal delivery plan. Although one of them is just the Tena ProSkin Bodywash & Shampoo. Nothing related to the other stuff. It’s just a shampoo/bodywash that I grew to love. When I first started getting it. Because of my special scalp condition. Plus I love it on my skin too. It saves money from having to buy it at the store. When I get low. I don’t ever run out. Because by the time I get down to my last bottle. My next shipment of them is coming. I get a case of five bottles I think. With every delivery. Delivery is always on time. Unless during the wintertime. There is some weather delay in between Missouri, and the state that I live in. For my personal delivery plan order. To get to me. It takes three days usually. For my personal delivery plan to get to me. From HDIS. If a product is damaged/wrecked in transit. The company makes it right for the customer. No questions asked. Mail-in orders for me. Takes a week to get to them. Before it can be processed. But, sometimes. It’s a good thing. Unless I need it right away. Then I phone it in. Sometimes they do ship them out on the same day. Depending on what time of the day. That I call them. I can say overall. Using HDIS as one of my preferred healthcare supply companies. Is a lot better than going into a grocery store/drug store. To get the items I need.

I've been using this company for over 3 years now. Not only do they have excellent customer service but other companies should find out who they use to train their employees. I have never dealt with a company whose employees are EXCELLENT at their job. Every positive adjective could be used to describe these people. Happy, Nice, Sweet. Friendly, Helpful, Courteous, Kind, Professional, Knowledgeable and Timely. I will continue to use this company over and over again. They treat you like Family. And send samples of their products for me to try and don't charge me.

The system seems very antiquated as it takes an inordinate amount of time to file an application. I didn't get the feeling that Medicaid clients are given consideration for their individual needs. There should be succinct directions on what will be required instead of going through the process and then being told no for this, no for that. Frustrating experience, again.

ALWAYS TOP NOTCH SERVICE! My mother has been with HDIS for 2years and they have always treated her like a queen! Just got off the phone with Robin, then Diane, and then Jill...each one could not have been sweeter and so helpful in every way.. Such a joy to speak to them! Keep up the great work girls :)

Just got my sample pack so I really have not dealt with them yet and I never will. I certainly am not going to pay 2.95 every time I order just for the sake of ordering from them. That is absolutely ridiculous. Might be ok if there prices were cheaper but they are not. Everything I use I can find cheaper at Walmart, Target or HPFY by at least 30%. Unless you want to spend more money then you have to I would not deal with them