HDISReviews of hdis.com

Here we go AGAIN! HDIS is getting HORRIBLE! Last month they shipped HALF of my order and then it was wrong. When I called them they supposedly fixed it but nothing came. I called again and was told to wait a couple of days. Umm, you're not the one that has to worry about soiling your pants! Of course I called again, this time they supposedly fixed it but guess what HALF of order and wrong supplies again! Today I get a call from them confirming my shipment for 08/08/22 ok fine. They THEN call me back saying that my prescription needs to be renewed by my Dr. And they can't ship anything until then. THREE weeks before I am due for more supplies! I am finding out that I cannot rely on HDIS

Website is a nightmare. Website won’t accept correct payment method and will not allow you to delete items from cart. Spent over an hour trying to place an order. Final just gave up! You want me edit my review a I the website really really sucks

Customer service is extremely rude and refuses to send my son's order. All we told them was he needed small instead of extra small. For a month it's been back and forth between HDIS and our Doctor with HDIS refusing to process anything or help us smooth the process out. Meanwhile we are about to have to use towels as my son is running put of diaper and noone locally can supply them and HDIS doesn't care

Haughty and arrogent when I had questions about pricing. They give you a deal going in but then jack up the price.

Robin was especially helpful in a complicated situation. But she handled everything with efficiency and humor.

The people so help full I got my order and everything I order abd they help we with us what I need thank you so Much

I used HDIS for my mother's supplies in her final years. The delivery service was a great help to me, and they had the various supplies that I needed. Any time that I needed help with my order, or had questions about the products, the representatives were unfailing polite. I now have a job that has me often interfacing with customers on the phone. I often think of the HDIS representatives and try to use their kind and helpful service as a role model in my own work.

3rd month with no notification or any communication whatsoever!!! Looking for another provider. I shouldn't have to hunt down my son's pull-ups. The last time I heard from them was when I posted a review. Very pitiful!