Halo CollarReviews of halocollar.com

Q from the dog park was most helpful in providing suggestions for improving my training experience with Halo Collar. The system appears to work well as advertised and the training support is outstanding.

Sabrina did an awesome job of problem solving and getting my dog's collar back up and going. I love the Zoom live interactive experience to help make sure they know what's going on with the collar or the app. I love my Halo collar, too and that I know where my doggy is at all times.

Worst product ever! I've had the collar for less than a year and it stopped working. The collar hardly holds a charge and won't connect to the app. I've been on the phone with Halo and keep getting referred to other departments who don't solve the issue. I'm trying to exchange/return the collar right now but I'm being bounced around to another department. DON'T WASTE YOUR $750.00. Not worth the money.

Sabrina was amazing at helping with my problem that I was having with the Halo dog collar.

Very fast, knowledgeable about the system. Great communication. Easy to correspond with after our Dog Park session. Highly recommend!

I have had my Halo 3 collar for about 2 months and today my dog lost a prong out of his collar. I went onto the website and logged into my account and was able to get a 'Dog Park" meeting with a live person (Thanks RC!) within about 2 minutes. RC answered my questions about getting replacement prongs (and an extra set) and even answered a few questions about my zone beacons that I thought I would ask while RC was on the phone. For anyone that is having trouble with the collar I would say go back to square one and complete the training step by step. It absolutely works. If you invest in the time to complete the training then all it will take is one or two corrections and your dog will learn his/her boundaries. I have several hundred acres and my family members live on either side of the farm. The Halo 3 collar keeps my bird dog away from my sisters chickens and still gives him room to run. Plus I have the security of knowing where he is when I am away from home.

I wish I could go lower than a single star rating. TDRL; 1. you need to purchase a monthly subscription 2. the equipment is (suspiciously) poorly made - see below 3. the customer service is atrocious We received our collar in March of 2024. In May our collar was not holding a charge beyond 1 hour and the collar would get incredibly hot after being plugged in. Upon closer inspection, I discover that the charging port had come apart from the collar, and the inside of the collar was exposed to outdoor elements. (2) the charge port is magnetic; however, it is poorly secured onto the collar, and it will pull out. (3) I begin the warranty claim for the collar as it has been three months. Heads up, all support emails from Halo Dog park went to my "junk" mailbox. I was not notified of the email correspondence where they wanted to "trouble shoot" my collar. I had several zoom meetings without knowing what was going on, if my collar had been shipped. I wait for a customer service representative for 30 minutes to an hour. If my call is not answered, then I am ignored. Final point, the company does not provide the customer with a tracking number for their shipments, and that demonstrates a lack of accountability to me. I don't know if the product is shipped, I'm wait on zoom hold, and I'm ignored on any other platform.

I have had a really hard time getting my collar to update but Sean R. was patient with me and helped me work through the whole process.