Halo CollarReviews of halocollar.com

Was having some issues with one of my dog’s collars. Called into the dog park and they walked me through the resolution to the problem. Staff is always helpful when calling in. Thanks for keeping my puppers safe!

I'm a new Halo customer and wanted to purchase a single component of one of the charging accessories that came with the Halo3 collar I had just started using. Not seeing exactly what I wanted on the website, I contacted customer support and was initially a little unnerved by the experience. I'm used to contacting customer support systems through a chat interface where you wait for a long time to get connected, and once you're connected there are lots of delays where it's obvious that the support person is multitasking across multiple customers. With Halo support I waited less than one minute and then was in a one-to-one video chat with a support representative, Quinterrace, who understood my question, verified that what I wanted was not available as a single item, double checked with his back-end support, and made arrangements to send the component in the mail as a courtesy. It was clear that I was the sole customer Quinterrace was dealing with and that he was focused on solving my issue and not trying to close out the call to get onto the next one. It was unlike any online customer service experience I've had in the last 5 years. Two thumbs up to Halo and Quinterrace.

I am having trouble setting my gps. Darrell has been very clear and helpful. I appreciate his explanation snd instructions. I find the Halo online written and video instructions for this issue are not intuitive and easy to follow. I have used Playsafe worrd and transmitted fences, command collars and Fi trackers for 18 years with out problem but am having some difficulty with Halo.

I am very happy wth my Halo collars! We have Halo collars for both of our dogs, V and Jack both Border Collie/Aussie mixes, We live on a cattle ranch and those collars have worked exactly as they are supposed to work keeping our dogs safe and inside an unfenced boundry. They respect the feedback from these collars. The Virtual Zoom feature from the support team is unique and I love it! I recently had to call "Dog Park" support for a GPS issue that both collars were experiencing and Sean helped me find the exact area where I can adjust the settings for this issue. He was friendly, listened as I explained the problem, and was concerned that my pups were experiencing unnecessary feedback. I sincerely appreciated his help and friendly professional manner. Our problem is fixed and I am a satisfied customer. Thank you Sean and the Halo team!

This collar did not preform well at all. The company sent a replacement and it did not work correctly either. I was on phone every evening because the collar would not track correctly, battery issues, GPS levels were inaccurate, constantly having to do hard resets on the collar. My 5 month old pup even was shocked multiple times when inside the house and when outside well within his boundary. He was constantly getting incorrect signals from the collar or the responses were delayed. I have had better results with PetSafe ($300) wireless radius signal for my pup. He learned and responded within a few days and does not get shocked unless he has crossed his boundary fence. Don't waste your time or money.

I have called the Dog Park several times over the past few years for support, and have always had a good experience, today was no exception. I spoke with Sabrina today and she was extremely helpful, and pleasant. It took some time for us to review and adjust GPS settings. Sabrina was very patient and friendly. Thanks so much for once again making Halo Dog Park a pleasant experience.

We were very Anxious about buying the halo system because of its price, but we were glad to see how wonderful the customer service is. We had a couple of problems With how the collars were connecting, and the video support was almost instant and walked us through getting the collars where they needed to be on the GPS signal. Really impressed. Sabrina was awesome.

I have had the Halo collar for 7 months. Apparently, every time there is a firmware update ( and there are alot of them) you have to reset the collar. If you do not, it will shock your dog in the safe zone as the GPS needs to realign. The issue with this is the company does not instruct you to do so in the firmware emails they send. I only learned of this when I called customer service because I thought the product was defective. Additionally, the collars GPS is often unreliable. The dog can be in the house and the collar registers him outside, out of his safe zone. I will hear the collar giving feedback while it is on my counter ( I stopped having it on him in the house as it was delivering emergency feedback inside due the firmware updates) I will be canceling my subscription and would strongly reccomend NOT purchasing this collar.