Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
I appreciate the fast customer service that the Halo Dog Park provides. The representatives are very knowledgeable and care about troubleshooting and fixing the problem.
By BRIAN C.
Response from Halo Collar· May 24, 2024
Thank you for your kind words, Brian!
Halo has provided excellent and fast customer service.
By Becky
Response from Halo Collar· May 24, 2024
This makes us so happy to hear. We look forward to serving you again in the future!
Jacqueline provided great assistance and was patient with me as we worked through trouble shooting my dogs collar.
By Kris M.
Response from Halo Collar· May 24, 2024
We are so happy that our team was able to assist you!
Very happy with the app and flexibility of having one electronic GPS fence and two collars. My only complaint is the GPS setting (default) and it going off inside the house. It’s confusing for the dog and I had to go into advanced settings to fix it, with the help of the dog park support agent. Overall very happy and we look forward to years of safe playing in our yard ahead
By Kurt B.
Response from Halo Collar· May 24, 2024
We love that we were able to to help! Thank you so much for your feedback and review!
Sabrina R at the dog park was very helpful with getting the replacement accessories ordered that I needed. I am disappointed with the virtual assistant help desk. No matter what I typed, the response was always to try asking my question another way. I am also disappointed in the durability of the collar. It lasted about 2 weeks before the contact tips fell out and the case that’s meant to protect the collar was destroyed from my dog scratching around the collar. The collar does its job when it isn’t broken.
By Dillon S.
Response from Halo Collar· May 24, 2024
This makes us so sad to hear, although we are happy our team was able to assist you! Please let us know if we can assist you in the future!
I did a virtual customer service call through the dog park. I was able to speak with a human right away. They even offered video chat so I could see a face with a voice. She helped me right away and solved my issue in a very timely manner. Thank You Halo for having great support
By Laura M.
Response from Halo Collar· May 24, 2024
Thank you so much for your review Laura!
We have purchased 2 of these collars and we have had a couple minor issues and the dog park has been able to help us along. The customer service is great and I love the fact you actually talk to a human, not a chat bot. We’re happy with the collars and knowing our dogs are safe is all that matters!
By Amanda-Lynn M.
Response from Halo Collar· May 24, 2024
We are thrilled that your pups are safe with the Halo collar! Thank you so much for your review.
I have had the Halo collars for all my dogs for several years. The collars work great and the dogs learn the boundary very quickly. I have a lot of acreage that I like to allow my dogs to run on and they are able to run free and always stay within the property lines. I just ordered a replacement collar and had to seek assistance from customer care. I spoke with Ricky West and he was able to guide me through the process of removing the collar I wanted to replace before adding the new collar. He was very helpful and even emailed me to make sure I was able to contact him again, if needed. Great collar with great customer service!
By David E.
Response from Halo Collar· May 23, 2024
We are so happy to hear that your pups are able to roam free safely with their Halo Collars! Thank you so much for sharing your story-- we are thrilled our team was able to assist.
