Halo CollarReviews of halocollar.com

Sierra was very knowledgeable and helpful. She walked me through the troubleshooting steps very quickly, then stayed on the call with me until I completed the warranty claim. I dread calling for support, but when you get an answer to you issue this quickly, it makes the day much better.

it is so nice to be able to let my dog out and not worry if he is going to run away this company is great and offers a lot. customer service is great

Jacqueline was fantastic! She knew exactly what the issue was and corrected it quickly and skillfully. I would recommend these collars and Jacqueline to anyone looking for a great way to keep your dogs safe.

The pups are doing spectacular with the collars, which has me completely shocked and happy all at the same time, (because if you have hounds you understand). I have not tested them on the pups in the water yet but it is getting warmer and they are ready to get into the pool. As for the battery life I get anywhere from 14 to 17 hours before they shut down. I would also recommend these to anyone that would or is thinking about either an underground fence or a permanent fence. Once they get it they get it and the best part is I can take this fence anywhere I go. I cannot wait for all of our adventures this summer and having the peace of mind knowing I will be able to let them explore. *After the most recent update, (5-22-2024), my one collar wouldn't charge, went to the HALO dog park in the app and spoke with Tim M. and he was able to walk me through on how to get it to turn back on. He also was kind enough to help me out with getting another set of contact points for our other collar which had worked its way lose and was lost. *UPDATE: The collar stopped charging again on Saturday and being a holiday weekend I was away with very little service. Got ahold of them Tuesday and again went to the Dog Park on the app for help and spoke with Antigonay and was told they would replace the collar right away. Customer service with HALO is absolutely wonderful, they are very knowledgeable and helpful with any issues you may have.

Antigonay Pender helped me today at the "Dog Park" and she was great. I was able to get a video call in less than 10 minutes and they addressed my issues with the collar and got me heading the right direction. Excellent and friendly help. Within 2 days the warranty replacement was already processed and approved! Thanks Halo!

Sabrina R was so so friendly and helped me resolve my issue quickly. She was knowledgeable and professional and very pleasant to deal with!

Nicholas in Customer Care was such a big help in assisting me with my upgrade order. He was very knowledgeable and quick to answer all my questions. Very professional and makes a great impression for the Halo Team! Tara M.

Jacqueline was very helpful, we had a few technical difficulties but she was able to walk me through it regardless.