Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
After lots of research on various gps collars and the reading of many customer reviews, I purchased the Halo Collar. One of the key factors that won me over was the ease and professionalism of their excellent Dog Park Support. Every rep I have worked with as been fantastic!
By Steve K.
Response from Halo Collar· Jun 3, 2024
Wow, thank you so much for your kind words and the lovely review!
We've had the Halo Collar for a couple of years now. Every time we've had an issue, either big or small, their customer service is AMAZING! I love that it's via a zoom call experience, hardly ever a wait time, and they will patiently sit until the issue is resolved, even if it's a silly user error on my part. I would 100% recommend this product and company every time.
By Kristie S.
Response from Halo Collar· Jun 3, 2024
We are so happy that you have had such an amazing experience!
We recently bought the halo collar. Although an investment, we are so incredibly happy with the collar. There’s a thorough training process and it has really helped contain our excited puppy. Unfortunately, we lost one of the contact tips that fit into the collar, but the halo customer service “dog park” was super helpful. I spoke with Antigonay this afternoon, and she sent me a replacement set of contact tips for free and it was so quick and easy to connect and fix the issue. I’d highly recommend Halo for their products and for their wonderful customer service.
By Stephanie
Response from Halo Collar· Jun 3, 2024
Thank you so much for sharing your story with us! We always love hearing great things about our team!
Darrell was very easy to work with. He recognized the issue quickly and resolved my problems. Great customer service!!
By Brian J.
Response from Halo Collar· Jun 3, 2024
We are so happy we could help! Thank you for being a loyal Pack member!
All the reps I talked with, especially Noah were a huge help. They were knowledgeable, responsive and follow through with actions until my issue was resolved. The actions of the company exceeded my expectations!!!!!
By David
Response from Halo Collar· Jun 3, 2024
This is amazing to hear! Thank you so much for your review.
Jacqueline did a great job walking me through the trouble I was having with my collar. The issue wasn't resolved but a replacement collar is on the way.
By shana B.
Response from Halo Collar· May 29, 2024
Thank you so much for sharing! We are happy that we were able to assist you.
Horrible customer service. They never follow up. Collars malfunction. Charging mechanism is prone to get dirty and not work,
By Bleu H.
Response from Halo Collar· May 29, 2024
Hi there- we are so sad to hear this! A member of our management team has reached out for assistance. If you do not see our email please check your Halo App by heading to Settings>My Tickets.
I contacted Halo through the Halo Dog Park (online video chat). I was promply greeted by Sabrina R. I explained the problem I had with the GPS "drifting". Sabrina told me exactly what I needed to do to make adjustments to the Halo software. Sabrina was very patient as she waited from me to get the required readings. Afterward, she emailed me helpful information in case I need to make further adjustments. If you are in the market for a wireless collar, Halo is a good product. Know, however, that you need to be a responsible dog owner and properly train your dog. If you have any hiccups, help is waiting at the dog park.
By JGar
Response from Halo Collar· May 29, 2024
Thank you so much for this testimony! We love hearing stories like these.
