Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,471 reviews
Halo CollarSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Halo Collar GPS Wireless Dog Fence protects your dog at home and everywhere you go by keeping them safely inside the boundaries of Halo's virtual fences using GPS technology. Easily create up to 20 GPS wireless dog fences with a few taps of your finger in the Halo Collar app - no installation or digging required! Halo is the most advanced invisible dog fence, GPS dog collar, activity tracker, and dog training solution for ultimate dog safety. Fences are stored in your Halo Collar and will work everywhere you go—in your backyard, at the park, at the beach, or anywhere else your adventures take you and your dog. The Halo Training program, which was developed by world-renowned dog behaviorist Cesar Millan, will allow you to build an amazing bond with your dog and develop positive habits that will last a lifetime. The Halo Collar works for any dog, any breed, any age, and with any owner. Today over 100,000 dogs across 350+ breeds are using the Halo Collar.
Halo Collar (halocollar.com) has 1,471 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
1,471 approved reviews, newest moderated first
Company reached out to help fix issues hopefully this is resolved.
By Logan B.
Response from Halo Collar· May 14, 2024
We are so saddened to hear this! A member of our management team has reached out to you to assist.
I purchased a Halo 3 collar earlier this year. I was not able to use it because it would not charge. It took me two different tries with customer service to get anyone who could remotey help (the first person just kept telling me to do the steps I specified Ialready had done). The second agent suggested sending it in for warranty replacement. Second collar arrived. Thankfully it would charge. Set up fence, did all training, tested the collar holding it in my before using it on my dog. Very inconsistent results. Contacted customer service. Thankfully reached Sean R. who was super helpful and gave me some good suggestions. Going to follow his suggestions and see if the "fence" is working properly before I use it on my dog. I will update my review when I actually use the fence!
By Jo C.
Response from Halo Collar· May 14, 2024
Thank you for your honest feedback! Please do not hesitate to reach out to us once more with any further questions or concerns and we will be happy to help!
Tim was knowledgeable and helped to solve my problem
By Millie
Response from Halo Collar· May 13, 2024
Thank you so much for sharing!
Everything was easily done no stress handled perfectly. I love halo it's the best collar ever thank you for everything
By Ashley D E.
Response from Halo Collar· May 13, 2024
Wow, we love to hear this! Thank you for your review!
I had questions about how to install a new collar. I reached to dog park promptly, and Tim was helpful and courteous and answered all of my questions. Overall we’ve been very happy with the Halo collar.
By Nancy P.
Response from Halo Collar· May 13, 2024
We are thrilled to hear the you love your Halo Collar!
I had a wonderful experience working with Damien Walker! He is professional and friendly. Best of all, he fixed my problem!!
By Meg B.
Response from Halo Collar· May 13, 2024
Thank you so much for sharing this with us! We love hearing that you have had a great experience!
The actual rating should be a zero! I now have to return the second collar for a warranty replacement which I don’t want now….after multiple attempts to fix the multiple problems…the customer service representatives are obviously clueless , inexperienced and just barely able to read the instructions back that you can read online yourself anyways…the collar is crap, extremely frustrating to fix and the customer service is the worst…even worse than big corporations or government bureaucracies….don't get sucked into this frustration of ineptness and incompetence …
By LIPINSKI/DAVID J.
Response from Halo Collar· May 13, 2024
We are so saddened to hear this! A member of our management team will be reaching out shortly to assist.
Tim was great! So helpful. Answered all of my questions. Explained everything so I wasn’t confused. Resolved my problem.
By Lisa M.
Response from Halo Collar· May 9, 2024
We love hearing this! Thanks for sharing!
