Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
484 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you have a little kitty, a Great Dane or Mastiff or anything in-between, Hale Pet Door makes a pet door that allows your pet access to the outdoors and back into the sanctuary of your home while saving on your energy bills.Already have a pet door and ready to upgrade? Hale Pet Door can make you a custom size to fit the existing hole in your wall or door.With readily available replacement parts, your Hale Pet Door will last for years, and the 5 Year Warranty provides peace of mind.
Hale Pet Door (halepetdoor.com) has 484 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 402 reviews with 5 stars · Clear filters
After 5 years it was time to replace a door, tearing at the hinge. It was so easy to order the correct replacement and I switched it out in 10 minutes. Hale gave me the perfect solution for my big dogs and long work days, keeping my house safe and warm too. This is a great company.
By VALERIE
Response from Hale Pet Door· Nov 6, 2015
Thanks for taking the time to write this review. We appreciate your business and are glad you are pleased.
This is my second in wall Hale pet door. The first was for my two beautiful Beagles, Benny and Clyde. They both past away recently. We were not going to get another dog as the grieving has been so hard. But we found a stray and he has been back to the shelter 4 times so we decided to keep him. He's huge so I needed a bigger door.
By CHRIS
Response from Hale Pet Door· Nov 6, 2015
Thank you for taking the time to write this review. I'm sorry to hear of your loss, but I'm glad to hear that you saved a life. He's a lucky dog to have found you and his forever home. We appreciate your business and are glad you are pleased.
Flaps were shipped with replacement weather stripping and magnets. The Hale website has videos instructions which made the removal of the old flaps and installation of the new flaps easier.
By Jeffrey
I have had two sets of Springer Spaniels. Axel and Oskar have used it for two years, and Sven and Ole used it for 8 years before them. I love it, leave it available to them 24 hr a day. It is great. No drafts in winter. Gary Hanson
By Gary H.
We ordered replacement flaps for our custom made pet door that fits in one of our french door panels. We ordered our pet door 9 years ago and Hale Pet Door still had our original order which made it very easy to order the replacement flaps in the correct size. They were a perfect fit. Our pet door looks brand new again. Thank you for still having our original information.
By JOANN
I bought a second wall style dog door when I recently moved. My handyman just installed it yesterday. It looks great and matches the decor! I love this company and will buy future doors from them. My cat hasn't Noticed it yet. But she'll love it too.
By Laura
I have five dogs, and keep others for board when necessary. My Hale pet door gets lots of 'in' and 'outs' all day long. I finally had to replace the panels and Hale covered them on a warrenty. The panels were wearing out after 5 yrs. of very heavy use. Hale was quick to send me new ones, and they are up and "in service" again. Thank you.
By BEVERLY
Excellent product
By Frank
