Highly Disapointed
I'm sorry to say that I am highly disappointed with Gym Source. I have purchased high item equipment to smaller items but I won't return. Shortly after purchasing our treadmill my wife and I suffered a financial crisis and wished to return the item but were refused. There has left us in a very unstable position and one that has only increased an unexpected burden. To add to this we recently realized that the treadmill will not record mileage over 10 miles and needs to be restarted. This may not sound like much but my wife and I told the sales clerk (who otherwise was very nice) that we were ultrarunners and would be putting some serious miles on the machine. So now we are stuck with something that doesn't really serve our needs but is also a very large financial strain. We have tried to resolve this with your company but no one seems concerned outside of profit. Sadly. My wife is retired Air Force (disabled) and I am a full time caregiver for my elderly father - eventually we will work through our financial circumstances - but our future fitness needs will be met elsewhere. Again, sadly. I enjoyed the store and the workers there (all very helpful for their part) but the refusal to help a family for the sake of profit means we will take our business elsewhere, along with our recommendation (I am a personal coach/trainer) Thank you for taking the time to read this feedback.
By Eric




