Customer Service
Special thanks to Chris Blake at Gym Source in Orlando. Friendly, knowledgeable and listens to customers needs. Chris went the extra mile when helping me with my Power Plate.
By James
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
588 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.
Gym Source (gymsource.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
588 approved reviews, newest moderated first
Special thanks to Chris Blake at Gym Source in Orlando. Friendly, knowledgeable and listens to customers needs. Chris went the extra mile when helping me with my Power Plate.
By James
As a former trainer, I'm so glad that I can walk in your store and know I will be taken care of with anything I may need.
By Cheryl
I purchased a piece of equipment. I was eight months pregnant was unable to use it immediately. Within three months, I use the machine to hear a loud clicking noise. This is not her refurbished piece of equipment. It was over $3500. My sales rep is no longer there. A service person came out and did not fix it and it was still making a loud banging noise. I would like To return the product or receive some type of money back to do this inconvenience and the fact that I had to join a gym until this gets working.
By Lara
Great service and excellent delivery!
By Nadine
The help was very knowledgeable and friendly
By Robert
Good product selection, knowledgeable staff, on-time delivery -- exactly what I would hope for. Regards, Chris in Bonita Springs.
By Chris
Although I don't often have a need for gym equipment, when I do, I've found that they always have what I need at a fair price. As a result, Gym Source in Great Neck has become my go-to place for gym equipment over the last couple of years. By the way, in my most recent purchase I did go somewhere else 1st and, guess what... they didn't have what I was looking for and the sales person tried to tell me that the handle I was looking for is hard to find. I picked it up the same day at Gym Source, where they had plenty of them.
By Richard
The gentlemen working in the store were great. But the set of powerblocks I ordered took 2 weeks to arrive at the store.
By JD