Bought some equipment from them for my…
Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.
By Fresle
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
588 reviews
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Gym Source offers a full range of fitness products, gym design strategy, and ongoing after-sale support for both home and commercial gyms. We act as your full-service resource for the entire project including, design and development, installation, and after-sale service. We find the best fitness solutions for your individual health goals and available fitness space with our commitment to the following unique services.
Gym Source (gymsource.com) has 588 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
588 approved reviews, newest moderated first
Bought some equipment from them for my new gym and inmediatly regretted it!! Not only did the products I purchased arrived late but with missing pieces. Would not recommend.
By Fresle
I purchased a $4,000+ Bodycraft U1000 Upright Bike from Gym Source, located on Railroad Avenue in Greenwich, CT. The purchase experience was wonderful, and then the bike was delivered. Within hours of delivery, I noticed the base of the bike was terribly scratched. I immediately contacted the sales representative, who then contacted his logistics team and then supervisor. His reply was, "Are the base scratches on the metal or top plastic portion? If on the plastic, I see my floor model has similar swirl-like scratches on it too. This might be from putting your sneaker on it while getting off / on. Instead of shiny plastic they should have a matte finish or metal steel." Really?! Accusing me of causing the damage? Who does that?! Net, net, they did absolutely nothing to repair the bike! Pass the word, I know I will. Signed a VERY unhappy customer.
By Disappointed
I bought $10000 worth of Eqipment two years ago from Gym Source in large part due to their promise to service Eqipment. There is no service in florida apparently. Buy from another company.
By Matthew N.
Ordinato un'attrezzatura da palestra il 26 gennaio, mi stanno prendendo in giro dicendo che è fermo alla dogana ma lo stanno per sbloccare (da fine marzo). Sconsigliatissimo, onestamente non so neanche se mi arriverà prima o poi il rack che ho ordinato (pagato 590 euro)
By Marco B.
Commercial dept Bill Hintzen Liar arrogant and incompetent. My machine is over 3 months late and nothing but excuses
By Charles D.
Ordered dumbbells in late December with an original due date of early January. Not only did the dumbbells not arrive but they also didn’t communicate they would be delayed. The delivery date kept getting pushed back 1 month for several months until the end of April when they then told me it’d be May or June. Terrible experience, terrible customer service.
By Ryan M.
so far one of the worse customer base companies Ive dealt with, Id recommend dealing with another gym equipment company, several to choose from, id just stay away from them, some equipment I suspect was used and other weights and pieces have never been delivered as promised. customer service ghosts you and the "call you back" never happens.
By Ben S.
L'escroquerie a un nouveau nom gym source
By Bonard