Good SamReviews of goodsam.com

We bought a year membership and needed it a week later at which time Good Sam told us we were asking break courtesy toe because we didn't have a vehicle hooked to our RV this is the worst absolutely the worst roadside assistance company I have ever dealt with I would not recommend it I repeat I would not recommend it to anyone you can write me and I'll let you know everything there is no about them there's a sorry service! My sincerest unthanks to it's a Good Sam's club. Nancy Hopper

Goodsam?? ??? A reason why you never heard of it!!! Another reason to run away!!!! They tried to connect me with “someone close” versus my preferred specialist a few miles away!! I chose the insurance on my phone roadside and only paid 30 dollars over and still 120 less than goodsam cause that the difference they were charging to take it to where I wanted !! Not a good value when my cheap Verizon roadside service was better !!!! And don’t respond goodsam! Go to hell !! I won’t be renewing at all!! Gimmick !

Horrible horrible business. Drops your vehicle off in random spots without telling you where they drop off. Had me confirm to and from address 4 times over the course of a day, the last one in text so it was missed ultimately cancelling the appointment. Prepare to be put on hold for at least 30 minutes due to "higher than normal call volume" every.single.time. Doesn't cancel service when you request it, advise recording cancellations as they also refuse to send confirmations. Avoid like the plague.

Terrible service on May 10th, 2026. GS Customer Representative would not tow our RV from Yeehaw Junction, Fl to Ft Pierce because the Freightline Dealer being towed to was not open on a Sunday. They were willing to tow me across the street to a Pilot Gas Station for the night, then tow me to Freightliner the next day. I have no air conditioning and it's 88* outside and climbing. I don't understand why they can't tow me to a dealer on a Sunday. The dealer was closed but I had an appointment for May 11th. I finally called Krauff's towing and they came out within an hour and towed us all the way to Freightline (60 miles). Good Sam is a scam. Stay away

A charge for renewal was made on my credit card 1 month before it expired. They dont work with you. So i am forced to continue the membership for another year. They tell you to call your bank and dispute the charges. I nevever use the membership.

I didn't realize I had 2+ months left on my membership. They allowed me to pay for a new membership while I still had those 2+ months. When I confronted them about this, they offered to "renew" my original membership at the end of the 2+ months IF I give them another $100. THEN they would credit me back for the 2nd membership cost. The right thing to have done was to (#1) contact/communicate with me when I tried to start a new membership and inform me of the time I had left on it. And, (#2) after the fact, they should have canceled the 2nd membership and applied the credit to the renewal of my original membership.

I’ve been a customer of this roadside assistance company for several years, and until recently, I had little to no need to use the service. Unfortunately, over the past few months, we’ve had legitimate vehicle issues despite spending thousands of dollars trying to fix them. This is exactly why we purchased roadside assistance—to have peace of mind during unexpected breakdowns. Instead of support, however, we were repeatedly met with warnings and threats to cancel our membership each time we requested a tow. To be clear, we were not abusing the service. These were real breakdowns, and after years of paying into the program with minimal usage, we had more than covered the cost of the assistance we received this year. The experience left us feeling like the service is misrepresented. It’s advertised as a safety net when you need it most, but when we actually needed it, we were treated like a liability instead of a customer. Based on our experience, I would not recommend this company if you are looking for reliable support during genuine vehicle issues.

We’ve been Good Sam members more than 15 years and fortunately have not had to use the roadside service. In the last 2 years we have called twice. The first time the wrecker showed up after 2 hours and tells us he cannot tow our vehicle because he doesn’t have the right truck! Second time was today. Called to get a flat tire changed. My husband who is outside in freezing temperatures with gloves on gets 3 text fairly close together. 1-confirmation of service 2-do you still need service? He replied yes 3- your service has been cancelled because we were unable to locate you. I work from home….he was outside with the vehicle NO one was here!!! Called back to Good Sam customer service, stay on hold while the guy tries to back track what happened. He tells me someone has been dispatched again. I asked that they place phone calls instead of text given the situation mentioned above (cold,gloves). Sitting at my desk looking at the vehicle sitting in my driveway, I hear my husband’s phone ringing multiple times. They called and tried to tell him the reason the first visit was cancelled were locking hubs on the vehicle and they couldn’t change the tire. Two more lies! Again we have been right here no one came and our truck does not have locking hubcaps. As I sit here 5 hours later, three different companies have called to say they will be here sometime between 60-180 minutes. Furious is an understatement. Don’t waste your money on this service.