Good SamReviews of goodsam.com

If I could give 0 stars I would. I’m paying for 24/7 roadside assistances and currently have been waiting for over 12 hours for a tow. I was told my tow could be scheduled for 8am the following morning and now it’s 11am and just got an update that a tow truck is 2 hours away. This is beyond ridiculous. Unprofessional. I have never been so angry.

They left me on the side of the I95 for days saying we'll get back to you, they never came. Recently I tried using my membership for towing as i had a wheel bearing go out while traveling on I95 in Maine. I contacted GS for a tow to a local repair shop, 11 miles away. GS said they would arrange the tow and would let me know the ETA. I waited for 2 hours and GS never called back. I called again and the next operator could not find my original request. He started a new case. After him saying he would text back ETA of tow truck, 2 hours later still nothing, 2 days later. Nothing. I would still be there if I didn't go get the parts and tools to fix the bearing. It actually was on fire and the wheel bearing adhered itself to the spindle. I had to cut it off, file down the spindle, put new brake and bearings on. I had a place that would do all this at their shop but Good Sam screwed me by lying and not showing up. Apparently if you are broken down GS will ignore your request while you are broken down. So you took my money and did not give me the service that I contracted from you. Your company not only ignored my request for service but lied and lied to me. I would like a reply from someone that has authority.

I signed up for the elite top choice with travel assistance to have total coverage. While at my campsite lightning struck my truck. I called to have it towed to a mechanic. I was told I needed to wait 10 hours because I had a 48 hr wait period. I didn’t see that in the email telling me I was good to go. I used AAA to tow the truck to mechanic. The next morning I called to have the camper towed home as described on the sale site but they said because they didn’t tow the truck they would not tow the camper. So no help at all. Total waste of money. Better to get AAA.

Contacted them for roadside assistance and they told us “sorry for your negative experience” and then hung up.

We hit a metal rod which flattened our tire. Good Sam could not find anyone to come help so we called someone who had us back on the road within an hour. Filed a claim for reimbursement as instructed. Out of a $191 bill they paid $5.00 for the patch but stated they do not cover labor or service call fees. In all the years I've had Good Sam they have never been helpful. Luckily we always kept AAA as a backup. We've finally cancelled all Good Sam memberships which included Elite Roadside, Travel Assists and Tire & Wheel. Good Sam is a scam.

I am extremely disappointed with my experience with Good Sam Roadside Assistance on July 4. My wife had a flat tire on a rural country road. I called Good Sam for help, but the representative could not find my account, even after I provided my email address, phone number, home address, and later my membership number. I hung up and called again, hoping it was just an isolated issue, but the second representative also said they could not locate my account. My wife then called herself, and the representative was somehow able to find her membership. She was told that roadside assistance had been dispatched and that she would receive a text message with the estimated arrival time. That text never came. My wife waited on the side of the road for approximately five hours before a kind stranger stopped and changed her tire. Without that Good Samaritan, she could have been stranded even longer. At 10:50 that night—roughly seven hours after we originally requested help—Good Sam finally called to say they had located a service provider. The tow company then contacted us and said they had only just received the request. The most upsetting part is that my wife has significant health issues. After spending hours stranded in the summer heat and dealing with the stress of the situation, she ended up in the emergency room the following day suffering from dehydration and severe anxiety. Roadside assistance exists for situations exactly like this. When someone is stranded in a remote area, they need reliable help, accurate communication, and timely service. Unfortunately, we received none of those things. I appreciate the kindness of the stranger who stopped to help my wife far more than the service we paid Good Sam to provide. I hope Good Sam takes a serious look at how this situation was handled, because no member should ever have to wait seven hours for assistance while sitting alone on the side of the road. If you're considering Good Sam Roadside Assistance, I encourage you to carefully consider whether this is the level of service you would want if you or a loved one were stranded in an emergency.

good service

Good Sam renews every year and I've asked to have it cancelled or have the auto renew removed but they charged me again. AND THEY WON'T REFUND MY PAYMENT!!! RIP OFF!!!!! AVOIDE