Good SamReviews of goodsam.com

I called for a tow at 9:30 am was texted a pick up time of 75-105 minutes. that was fine by me. it is now 1:30 pm and the tow truck is just arriving that is 240 minutes or 4 hours of waiting. This is unacceptable for a tow. Terrible tow service. Sam's customer service people are very polite not there fault.

I’ve been a customer of this roadside assistance company for several years, and until recently, I had little to no need to use the service. Unfortunately, over the past few months, we’ve had legitimate vehicle issues despite spending thousands of dollars trying to fix them. This is exactly why we purchased roadside assistance—to have peace of mind during unexpected breakdowns. Instead of support, however, we were repeatedly met with warnings and threats to cancel our membership each time we requested a tow. To be clear, we were not abusing the service. These were real breakdowns, and after years of paying into the program with minimal usage, we had more than covered the cost of the assistance we received this year. The experience left us feeling like the service is misrepresented. It’s advertised as a safety net when you need it most, but when we actually needed it, we were treated like a liability instead of a customer. Based on our experience, I would not recommend this company if you are looking for reliable support during genuine vehicle issues.

To get service with Good Sam, I found out that you need to lie, at least that is the message I got when I called to get my car towed. I had car trouble before the weekend, but because the shop where I wanted to take the car would be closed over the weekend, I opted to wait until the shop was open the following week. Then I ended up getting sick, so I waited another day before calling. When I called to get the car towed, I was told that I had waited too long from the time the car needed a tow to when I had called. Had I lied and told them that it had happened the day before, they would have provided me service. Of course, they would be glad for me to pay out of pocket but why have a membership then. Very disappointed. Why should it matter if it was one day or 3 days later when you need the car towed?

When I went to the AAA website, I inadvertently ended up signing up for Good Sam. Realizing my mistake when I received a membership card for Good Sam. I immediately sent an email to the CEO (who invited communications with members) and requested that my payment be refunded. After no reply several days later I sent another email to the same “Mr. Caring” and again received no response. It looks like there’s no refund coming my way - given the abysmal ratings this company has received it is not surprising. I will chalk this up to a learning experience and will contact the real roadside assistance program (AAA) and engage their services. I will also look for other sites that detail the poor reputation of Good Sam and share my experience; hopefully this will cause individuals looking into Good Sam to think twice about signing up with them. UPDATE: my payment to Good Sam was refunded today, so I give them credit for finally acceding to my request to cancel my service and refund my payment. However I never received any direct contact with the CEO or company representatives to discuss my concerns so that is still a negative.

Emailed them asking why tire protection was not an option for a Tesla vehicle. Straight answer: We don't cover Teslas at this time. Very odd. They cover Jeeps and other LARGE off road vehicles.