Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
60 reviews
Good SamSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1966, Good Sam has grown from a community of drivers sharing a simple sticker on the road into a membership organization of millions across North America. Our mission is to clear the path ahead and support our customers' joy of travel.At our core is a broad set of protection products built for life on the road. Our Roadside Assistance plans deliver 24/7 emergency breakdown support. The Good Sam Extended Service Plan covers major mechanical breakdowns, protecting you from unexpected repair costs. TravelAssist provides emergency medical and travel assistance when you are far from home. Tire and Wheel Protection keeps you rolling through road hazards, and the Good Sam Insurance Agency connects members with competitive coverage from top-rated carriers, including Progressive, Allstate, Liberty Mutual, and National General.Good Sam also offers a membership, available in free and paid tiers, that lets members earn points and unlock savings on fuel, campground stays, and purchases across the Good Sam family of brands. Members gain access to a network of Good Sam Campgrounds and RV parks across North America.From protection and financing to rewards and campgrounds, everything Good Sam offers is built around one purpose: helping travelers get on the road and stay on it.
Good Sam (goodsam.com) has 60 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
60 approved reviews, newest moderated first
I attempted to cancel my Good Sam Roadside Assistance membership multiple times via phone, email, and physical mail since disptch service was never provided but received no confirmation or refund. Despite assurances, my cancellation was not processed, and I was left without the service I paid for and the company has been unresponsive. I am now seeking a refund through other channels.
By Martha
When I went to the AAA website, I inadvertently ended up signing up for Good Sam. Realizing my mistake when I received a membership card for Good Sam. I immediately sent an email to the CEO (who invited communications with members) and requested that my payment be refunded. After no reply several days later I sent another email to the same “Mr. Caring” and again received no response. It looks like there’s no refund coming my way - given the abysmal ratings this company has received it is not surprising. I will chalk this up to a learning experience and will contact the real roadside assistance program (AAA) and engage their services. I will also look for other sites that detail the poor reputation of Good Sam and share my experience; hopefully this will cause individuals looking into Good Sam to think twice about signing up with them. UPDATE: my payment to Good Sam was refunded today, so I give them credit for finally acceding to my request to cancel my service and refund my payment. However I never received any direct contact with the CEO or company representatives to discuss my concerns so that is still a negative.
By Stephen T.
This company charged my credit card yesterday for Roadside assistance, I have not dealt with good sam. for a very long time. I wonder how many times the company gets away with this, I will never ever deal with a company that scams seniors,, Credit my account . This company should be investigated and class as a scam
By gary M.
This company is a joke. I signed up last year and my policy was $83 per month. I was out of country and they auto renewed my account and now charging me 217.00 per month. I called and spoke to a very rude young lady who stated this policy went up this much and because it auto renewed, this was the new policy amount. I requested a cancellation and they not only charged me a fee of $50 to cancel, but also another $50 dollars just because they could and the young lady said there was nothing I could do about it. I will NEVER work with this company again. Highway robbery and PISS POOR customer service.
By Anonymous
The girl sold me on the roadside assistance and then took my credit card. Then when i told her i was leaving tomorrow she said you don't have coverage for 48 hours. So she took my CC and then after the fact informed me I can't use it on my trip tomorrow. Horrible! Then the supervisor came on the phone and I got him to cancel the order but the card will be charged tonight at midnight but I'll get it refunded but could take up to 30 days. Seriously!! Finally the card they sent me by email stated it expires one year from today, so I lose the 48 hours. Unbelievable. Advice, Don's Sign Up!
By Steve M.
Emailed them asking why tire protection was not an option for a Tesla vehicle. Straight answer: We don't cover Teslas at this time. Very odd. They cover Jeeps and other LARGE off road vehicles.
By Ray R.
Just signed up last night and still haven't been able to speak to a human being. I want to cancel & get a refund
By Becky
First time I've used Good Sam for roadside assistance, been a member for over a year. I've now been waiting hours for a tow truck. They keep calling to tell me they are "working on it" and that the phone number of the tow company keeps disconnecting. I won't pay for another year after this. Really poor service, and their office team members do not speak fluent English.
By crystal S.
