Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
25 reviews
Gocio Electric BikeSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gocio focuses on providing cost-effective electric bikes to make green transportation accessible. Their range includes various models like foldable electric bikes, fat tire electric bikes, and electric mountain bikes.
Gocio Electric Bike (gocioebike.com) has 25 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
25 approved reviews, newest moderated first
they kept in contact in a reasonable time frame, and ensured the product did not go missing despite the labeling error that happened midway with compensation for the lost time caused by the issue. the battery arrived as stated after the corrected error in tact and excellent condition, it fit my bicycle perfectly.
By Steve S.
Ordered replacement battery for son’s e-bike. It took over six months to receive battery. Communication was horrible. I would have to send email out for updates. My son was very disappointed and I was about to buy him another bikes and toss yours. Would have been nice if you would have sent update emails . Back order problems I get but please communicate it and maybe not charge until battery has been shipped. Will not get another product from you guys. John Duponte
By JOHN DUPONTE J.
The items took long time and it came wrong item i very disappointing,i tryed contact you guys no answer
By Jedidiah Y.
I ordered the wrong battery and had no problem returning it for a full refund. The bike works great!
By Lindy M.
I am very pleased with the company. I had an experience where the product didn't arrive, but they resolved the problem quickly. They are a very responsible company with their customers.
By juan S.
I myself love the bike as a newbie to ebikes. It goes around 25 mph at max but can go around 34 downhill. I think it works great, setup wasn't to terribly hard besides the front light at least. I recommend buying this bike if you are newer to ebikes.
By Aidan
It's a well made bike I love the comfort it's a very good machine I have no complaints
By Mylen D.
⭐☆☆☆☆ I purchased the GOCIO Electric Bike, and unfortunately, my experience has been very disappointing. The bike wasn't even delivered to my front door. FedEx left the heavy package in my community area, and I had to drag it home myself, even injuring my forearm in the process. After assembly, I discovered that the rear reflector was missing from the box. The biggest problem, however, is a serious safety defect. The front brake rotor rubs against the front fork while the wheel rotates. I provided multiple photos and videos, followed every troubleshooting step requested by customer support, removed and reinstalled the front wheel, and confirmed that the issue was not caused by incorrect assembly. The bike is simply unsafe to ride. After weeks of emails, support finally offered to mail me a replacement front fork and asked me to replace it myself using a YouTube video. I am not a bicycle mechanic, and I don't believe customers should be expected to replace a critical safety component on a brand-new bicycle. If installed incorrectly, it could create an even greater safety risk. When I requested a return and refund because the bike is defective, my return request was rejected. I expected a new bike that was complete, safe, and ready to ride and not one missing parts, with a defective front fork, and requiring major repairs immediately after purchase. I cannot recommend this product based on my experience.
By Shaheer A.
