Gocio Electric BikeReviews of gocioebike.com

Ordered replacement battery for son’s e-bike. It took over six months to receive battery. Communication was horrible. I would have to send email out for updates. My son was very disappointed and I was about to buy him another bikes and toss yours. Would have been nice if you would have sent update emails . Back order problems I get but please communicate it and maybe not charge until battery has been shipped. Will not get another product from you guys. John Duponte

The items took long time and it came wrong item i very disappointing,i tryed contact you guys no answer

⭐☆☆☆☆ I purchased the GOCIO Electric Bike, and unfortunately, my experience has been very disappointing. The bike wasn't even delivered to my front door. FedEx left the heavy package in my community area, and I had to drag it home myself, even injuring my forearm in the process. After assembly, I discovered that the rear reflector was missing from the box. The biggest problem, however, is a serious safety defect. The front brake rotor rubs against the front fork while the wheel rotates. I provided multiple photos and videos, followed every troubleshooting step requested by customer support, removed and reinstalled the front wheel, and confirmed that the issue was not caused by incorrect assembly. The bike is simply unsafe to ride. After weeks of emails, support finally offered to mail me a replacement front fork and asked me to replace it myself using a YouTube video. I am not a bicycle mechanic, and I don't believe customers should be expected to replace a critical safety component on a brand-new bicycle. If installed incorrectly, it could create an even greater safety risk. When I requested a return and refund because the bike is defective, my return request was rejected. I expected a new bike that was complete, safe, and ready to ride and not one missing parts, with a defective front fork, and requiring major repairs immediately after purchase. I cannot recommend this product based on my experience.

I bought the 2 day shipping for my popped tire and I've been waiting for over a week to receive my package, the communication this company has is laughable at best it took 3 days for them to tell me my package was shipped. p.s I still haven't gotten my order.

My bike arrived with a defective battery won’t charge. The battery is not even connected to the charge port on the battery case . I have sent them three emails they refused or have not responded. They don’t have a phone number for customer support. If I were you, I’d go someplace else.

Warning: Do not buy from this company. My bike arrived with a damaged front wheel hub, shattered plastic components, and a dead battery. ​Beyond the terrible quality control, this bike is a legitimate fire hazard. The electrical system is clearly unsafe, and the company’s "support" is non-existent—they offer no real help for defective, dangerous equipment. ​This isn't a "budget" bike; it’s a hazardous, disposable piece of junk that isn't safe to own. Save your money and protect your home—do not order from them.

I tried for more than a full week to get an answer to fix the peddle assist over running the peddles the bike accelerates to 13 miles an hour after peddling 2-3 times. This is very dangerous for I experienced riders. No fix from Gocio. Says this is how the bike was designed. I own 2 Lectric e bikes with 800 miles on them. They don’t operate this way. Very disappointed with the tech support. Nice bike if it operated properly Bruce I received the answer regarding to my ebike problem. Some e-bikes use a cadence sensor for peddling while others use a torque sensor as my Lectric bikes do. Know witch sensor the bike has before to purchase it. Cadence sensor don’t work well for aged people. Torque sensors do. Gocio is now looking to try and change the sensor design. Thank you Bruce

Ordered cables. Recd a $.90 temu bell. Scam.