Had a little difficulty making my way…
Had a little difficulty making my way around the website but a customer associate was very helpful.
By John F. B.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
2,765 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Go-Optic (go-optic.com) has 2,765 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
2,765 approved reviews, newest moderated first
Had a little difficulty making my way around the website but a customer associate was very helpful.
By John F. B.
You had the old frames I was looking for... very happy!
By Suzanne D.
There is no option to purchase progressives for reading. Binary options are, prescription progressives of standard reading. Customer service needs improvement. I waited on hold for half an hour to speak to a representative, made to wait another 5 while the representative searched for an answer to my questions.
By No Progressives for Reading G.
I talked to customer service and they were pleasant and answered the phone very quickly no hold time
By Bree B.
Like you guys. good experiences in the past.
By Rhett D.
Bought glasses here before an I loved them. So I am back for a second time around.
By Charles E G.
Great place for large selection of frames at great prices!
By Jim J.
Poor User-Interface. Very easy to use. Great prices. Wasted my time ordering prescription glasses they can't even put together because the lenses need to be "flat". My question is why are the options there with those type of sunglasses. Why not say, "This prescription requires a flat lense and is not compatible with these glasses" while the customer is inputting the data! Now I will be charged some sort of cancellation fee because of the cancellation fee stipulations.... this site just went from being cool to terrible.
By Charles Glick I.