The company is first class
The company is first class. The woman who helped me was knowledgeable, patient and took great care. I will recommend this company to anyone who is in need of great bicycle technology. Thanks very much
By Jeffrey
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
104 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1989, Genuine Innovations created the first CO2 inflator head. Since then, millions of cyclists around the world have put their trust in Genuine Innovations' CO2 inflation product and accessories. Ride Under Pressure!
Genuine Innovations (genuineinnovations.com) has 104 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
104 approved reviews, newest moderated first
The company is first class. The woman who helped me was knowledgeable, patient and took great care. I will recommend this company to anyone who is in need of great bicycle technology. Thanks very much
By Jeffrey
Genuine Innovations customer service has to be one of the top companies I have dealt with. Had a old product and went above and beyond to keep me going. Will buy from them in the future.
By Lee
Product had lifetime warranty and they exchanged without any issues and promptly.
By MICHAEL
Order was complete and timely. Product is as expected.
By Stephen S.
Long time customer, first time with an issue. Inflator was ~15 years old, needed seals. They promptly sent out a whole new inflator package with CO2. They definitely honor the lifetime warranty!
By Jim L.
I had a bike tire CO2 inflator that went bad after many years. The gasket/o-ring got old inside. I contact customer support and they replaced it with no questions asked. They deserve 5 big stars!!
By Darrel
I ordered the tire patch kit and additional CO2 cartridges and bam, it arrived in 2 days. Thank you! Mike
By Michael Y.
Good Tool, needed slight adjustment.
By Gabriel A.