Genuine Innovations cheerfully replaced…
Genuine Innovations cheerfully replaced a CO2 inflator that failed after several years. The only question they asked was "what's your address?".
By B. H.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
104 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In 1989, Genuine Innovations created the first CO2 inflator head. Since then, millions of cyclists around the world have put their trust in Genuine Innovations' CO2 inflation product and accessories. Ride Under Pressure!
Genuine Innovations (genuineinnovations.com) has 104 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
104 approved reviews, newest moderated first
Genuine Innovations cheerfully replaced a CO2 inflator that failed after several years. The only question they asked was "what's your address?".
By B. H.
Overall customer support was amazing but at the end of the day I had a warranty issue and was not able to replace the exact same pump with what I had because of it being sold out.
By Marc A.
Guys, respond to my email! I never got the package!
By John B.
Response from Genuine Innovations· Aug 31, 2020
Hi John! Thank you for reaching out. I looked into your order and it appears you only put an Apt # in the address "ship to" field, but no street address. So the package is rerouting back to us. I will have our Customer Service team reach out to you directly to obtain a street address for your order.
Great customer service. An o-ring disappeared from the charging head of my CO2 tire inflator. The company stood behind their product and their guarantee. Good company to deal with.
By Tip909
I don't generally give 5 star ratings because something could always be better but honestly, I don't think anything could have been here. I reached out with a problem - I couldn't get the head of my inflater to unscrew. Karyn answered immediately and sent me a new inflater (and pointed out that they are warrantied for life). 2 great reasons to keep buying them!
By Lisa L.
Excellent warranty service! After several years of owning one of genuine innovations’ CO2 inflators, it had a defect. I contacted the company by email, and they quickly responded with a replacement inflator and two extra cartridges. Great service, really appreciate it. Would use them again.
By Rod
Got what was described and processed at a decent time.
By Tom V.
Product was shipped fast and was as advertise.
By Patrick