FrontReviews of front.com

Better than Zendesk, better than scoutdesk, better than everything : ux, design, features, every company i work for, i make them implement front

Previously unsubscribed from all emails from front.com but yet they sent through this satisfaction survey so one star you get.

Easy to use, useful tools - makes everything easy!

The desktop product is great (5*). The mobile app is ok (3-4*). However we've found their marketing and billing teams lacking in integrity, causing multiple unpleasant experiences (1-2*). Their upsell efforts go beyond cheeky, they're downright dishonest. We've felt this way on more than one occasion. Most recently they offered us a 20% discount to pay for a year in advance. We did this. 8 months later they started charging us monthly again. I challenged this, was fobbed off a few times, then told nothing they could do about it/it was my fault. Eventually after getting very angry they rectified it. The product is good, but you need to keep your wits about you with this company. Unfortunately they've demonstrated on several occasions they cannot be trusted, so proceed with caution.

Best emailing tool. My favorite tool of all the ones I use for work.

Very good tool, thought thoroughly, great team & support

Excellent tool for email and chat handling across multiple shared team inboxes. Really happy customers.

My team LOVES the group inbox functionality (plus the tagging, snooze, assigning, etc). The combination of emails and internal discussions is magic! And their support staff is always there to help. Can't recommend Front highly enough.