FrontReviews of front.com

Run! Don’t sign up with this company. They do not care about the end customer at all and will do anything to charge you more money. One of the worst companies I’ve ever dealt with in my 7+ years of running our company. 0/10 would not recommend to my worst enemy.

I finally canceled our Front subscription after using it for three years, and damn, it feels good. I probably wouldn’t have left this review if the cancellation process hadn’t been such a hassle. To start: Front is absurdly expensive, and literally every single thing you try to do comes at an extra cost. Everything is capped, everything is charged “per seat,” and you have to pay for a minimum number of seats per term. It’s completely absurd. If you have a subscription with Front, you won’t be able to use most of the features unless you pay extra for that specific thing. This level of obsessive upselling and charge maximization should honestly be banned. If they'd spend a fraction of the time actually working on their product and making it useful than they spend on capping every single feature with a "Upgrade" warning they might actually retain their users. So, to anyone thinking of trying this for team email management: please look somewhere else.

J'utilise front depuis 6 mois et je suis très satisfait Le service client est impeccable. J'ai eu un problème de facture il y a 3 jours, ils m'ont remboursé le lendemain !

They trick you into hidden fine print auto renewal contract . Be careful

Read till the end for a FRONT alternative!!! OK - been a front customer for over 2 years. I love the software - I love the customer support (best support I've dealt with, they actually read and reply without using generic scripts - one of my pet peeves) - BUT this company is getting INCREDIBLY greedy with their product. I've been searching for something for the last 9 months that can replace Front however most of them charge per user and at a minimum of $20 USD and then cap it as soon as you go over 3 users without having to spend double the money because you have more agents only then to be locked out of features without going up to an even higher plan unless your spending $105 per AGENT per month. I've just discovered - Safaridesk and the pricing and the features are extremely affordable to Front - however it's no where near as comprehensive as front but if you just need Ticketing / Shared inbox features / assignment features this is an absolute amazing alternative. They are based in the US and they actually have a phone number on their website, FRONT - doesn't matter how much you spend - don't want to talk to you over the phone. I literally called up and spoke to the owner and he walked me through the application. I'm really passionate about telling others about this product where currently most products thrive on Greed and want to lock you into high cost plans. Safaridesk is by far the best FRONT alternative that I have seen and while I will continue to use front for myself because of the rules I have in place (I'll use it just for My account - but have my agents use Safari desk. I do this by creating a tag in front to forward an email on - and then get the UNIQUE forwarding email address in safari desk - so that every time i tag that ticket, it is sent to a unique email address which automatically assigns to the user I want it to. I was not paid for this review or in anyway affiliated with this Safari Desk - but please let them know that you saw my review if you indeed check them out. Reviews are one thing - but what good is a review if people dont share the alternative products that they are migrating to!

Garbage company. Paying thousands a year only to have them remove the TRASH button to look "clean" ... Overpriced, adding junk AI features nobody asked for but then they gaslight you after removing the most simple of features. Find something else. Glad their rating is so low. Once you've used them for a while you're heavily locked into Front due to how the emails are handled and stored on their servers. If you setup a lot of integrations then it's very difficult to leave and setup somewhere else. They have you trapped.

I would strongly advise caution before signing up. We were encouraged to commit to an annual contract paid upfront. Unfortunately, we experienced ongoing issues throughout our time using the platform, including emails not being received, delays in delivery, and features that did not perform as expected in practice. These problems began impacting our client relationships and day-to-day operations. When we requested to cancel due to the operational disruption, we were informed that no refunds would be provided under any circumstances, despite the issues we had raised. Our experience was extremely frustrating and ultimately led us to move back to a more reliable solution. I would recommend thoroughly testing the system and carefully reviewing contract terms before committing.

If I could give a -5 I would. Thanks to Freakin' Front, I've lost countless emails from my customers which went undelivered. Here is how Claude diagnosed the problem. Front uses Proofpoint for email processing, and when you connected the shared mailbox to Front, it routed mail through Proofpoint's servers — and Proofpoint has marked your email as invalid in its configuration. Thank you so much for the massive screw up. I'm gonna file a chargeback with my bank for such a destructive service, you seriously deserve to be sued.