Very easy and useful
Very easy and useful
By Matthew
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
295 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/
Front (front.com) has 295 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
295 approved reviews, newest moderated first
Very easy and useful
By Matthew
Hi I have a feature that I think needs to be sorted - When tagged to an email or copied and it is not your responsibility anymore can we have a tab to permanently archive such that when someone comments it no longer pops up on your email. Otherwise great app to use
By Rose
Amazing App. Covers mostly every features that require for support communication.
By Kakshak K.
No answer to my questions To expensive for small teams to upgrade
By Pierre
When you experience Front, you wonder why the good people at Microsoft can't make Outlook anything like as good as what Front is!
By alicam
Front is awesome! But the search methods needs to be improved, still need to turn to Gmail when I want to find some content.
By Ricardo
Easy to use and great features
By Sandra
Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it forces it into "conversation" mode which means all emails are aggregated into one thread. So it makes it difficult to follow the separate conversations. For reference- we send emails to large amounts of users on BCC. So it's one email to a bunch of individual people who will individually respond.
By Liz