Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
Receive on a schedule so I dont run out of wet food. i can adjust my plan any time.
By Jo E.
Response from Freshpet· Oct 20, 2026
Hi Jo, your feedback is the best kind of treat! On-time delivery and an easy scheduling experience is exactly what we aim for. Thanks for letting us be part of your pups' routine. 💚🐾
I am a return customer with our rescue puppy, Cami. She loves Fresh Pet food. From what she was eating before I got her, she feels like she is the Queen now! Thanks so much for taking care and making a great product.
By Teena H.
Response from Freshpet· Oct 17, 2026
Hi Teena, thank you for the kind words and the 5 stars! Our mission is to make mealtime simple and healthy for the dog you love, so we’re thrilled Cami is enjoying it. Your feedback has us doing zoomies! 🐶💚
He likes your food. He does not like carrots so he avoids the carrots small bits in the food.
By Matilde M. G.
Response from Freshpet· Oct 20, 2026
Hi Matilde, we're so happy to hear that your pup is enjoying our recipes! We’d love to help you review their plan. To do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. 💚
I guess Marley doesn't like frozen food from farmer dog or ollie went three months to find out Marley didn't eat thawed food till late in the afternoon or i I guess he was hungry.
By Alfredo
Response from Freshpet· Oct 20, 2026
Hi Alfredo, we appreciate your feedback! Thanks for taking the time to share your experience. 🐶💚
Alphie loves this food. It has excellent ingredients and is so convenient to use. I loved the measuring cup you sent It makes servings so convenient as well!
By Judith B G.
Response from Freshpet· Oct 16, 2026
Hi Judith, thank you for the 5 stars and for sharing this! Hearing that Alphie is loving our recipes makes us so happy. Your feedback is the best kind of treat. 🐾💚
I absolutely 💯 love this food for luna..I use 1/3 cup of multiprotein,with 1/3 cup of her dry dogfood that's organic..she loves it..delivery right on schedule..
By Kathy B.
Response from Freshpet· Oct 16, 2026
Hi Kathy, thanks for the 5 stars! Hearing that Luna is enjoying our recipes makes us so happy. We love keeping tails wagging with reliable delivery. 🐾💚
Easy website to use, easy to negotiate with clear instructions, deliverywas very fast too. My fussy little eater loves the food and is thriving on.
By Cathy W.
Response from Freshpet· Oct 16, 2026
Hi Cathy, thank you for the pawsitive review! Getting a picky pup’s stamp of approval is no small feat. Fast delivery and happy pups? That’s our favorite combo. 🐾💚
She likes it
By Jim St. M.
Response from Freshpet· Oct 16, 2026
Hi Jim, thanks for the 5 stars! We’re thrilled your pup is digging in. Your feedback is the best kind of treat. 🐶💚
