First Experience
The formulas, timing, and shipping experiences are all excellent. I would like to limit the number of packets per delivery as too many are left and need to be frozen.
By Kathryne
Monday, November 2, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
1,217 approved reviews, newest moderated first
The formulas, timing, and shipping experiences are all excellent. I would like to limit the number of packets per delivery as too many are left and need to be frozen.
By Kathryne
Westin loved it.He gobbled it right up. It was not messy like that other food.
By Connie Jo F.
Response from Freshpet· Oct 24, 2026
Hi Connie, we’re so happy that Westin approved of our recipes. Your 5 stars really made our tails wag. 🐶💚
My experience so far has been a positive one. Except that I have struggled with my puppy liking the food! I have had to improvise (put food in a processor to make it smaller for her, add a little bit of low sodium broth, etc) in order for her to eat it!!
By Lourdes
My dogs loves Fresh Pet food. He eats it all!
By Deborah K.
Response from Freshpet· Oct 24, 2026
Hi Deborah, thanks for the 5-star review! We’re thrilled your pup is digging in. You’ve got our whole pack smiling. 🐾💚
Hank seems happier and healthier
By Mardie
Response from Freshpet· Oct 22, 2026
Hi Mardie, we’re so happy to hear you’re seeing improvements in Hank's health and happiness. Thanks for the 5 stars and for choosing Freshpet. 💚
He absolutely loves this food. He was on farmers dog and I really think this is better
By Kim D.
Response from Freshpet· Oct 22, 2026
Hi Kim, we're so happy your pup loves our recipes. Thanks for the 5 stars and for choosing Freshpet. 💚
Tessa has been a picky eater since we got her. We have tried every food on the market. I even cooked food for her. We had tried the Freshpet food in the roll with no luck. When I saw the bag of Freshpet that looked like home cooked food I decided to try it. She ate it and begged for more. No more picky eater. Thank you Freshpet!
By Elizabeth H.
Response from Freshpet· Oct 22, 2026
Hi Elizabeth, we're all ears over this one! Hearing that a picky pup approved of our recipes makes us so happy. Thank you for sharing the good news and please give Tessa an extra belly rub from all of us. 🐶💚
pet food always delivered on time and packed perfectly Our dogs love this food. They start asking for their bowl of Fresh Pet before its even time to eat. Bowls are licked clean.
By Tanya N.
Response from Freshpet· Oct 22, 2026
Hi Tanya, we're over the moon knowing your dogs love their Freshpet meals and that your order arrived as expected and in great shape. Big thanks from our pack to yours! 🐾💚