Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 180 reviews with 4 stars · Clear filters
Our boy almost always cleans his bowl! A picky eater, he’s enjoying Fresh Pet!
By Thomas R.
Response from Freshpet· Oct 22, 2026
Hi Thomas, your feedback is the best kind of treat. We love hearing that even a picky pup is enjoying our recipes. Thanks for choosing Freshpet.💚
Abby leaves behind beef and chicken but she eats all of the beef, turkey and lamb. Please do not include beef and chicken in the next shipment. Thank you.
By Phyllis S.
Response from Freshpet· Oct 21, 2026
Hi Phyllis, we're so happy to hear that Abby is enjoying our Beef, Turkey and Lamb Recipe! We’d love to help you update her plan. To do so, our team will be reaching out to you. Please do keep an eye on your inbox and spam folder. We look forward to hearing back from you. 💚
Love the delivery service, dog a picky eater, eats well. The variety seems to help encourage her to eat. So far so good
By Mary Ann L.
Response from Freshpet· Oct 20, 2026
Hi Mary Ann, we’re so glad our recipes passed the picky pup test and that your delivery experience went smoothly. Thank you for choosing Freshpet.
The the fact that my dog was happy to eat
By RuthAnn
Response from Freshpet· Oct 19, 2026
Hi RuthAnn, we're happy your pup enjoys our recipes. Thanks for choosing Freshpet.
Willow has been eating Freshpet food for awhile. She enjoys the flavor of the Multi protein. I finally starting ordering from the site, and think it is very easy to use.
By Cheryl B.
Response from Freshpet· Oct 16, 2026
Hi Cheryl, we're so happy Willow is enjoying Freshpet. On-time delivery and an easy scheduling experience is exactly what we aim for. 🐾💚
Puppy enjoying the food. I would like to see later expiration dates. I can get 1/2027 in the stores
By Customer
Response from Freshpet· Oct 13, 2026
Hi there, we're so glad your pup is enjoying our recipes. Big thanks from our pack to yours. 💚🐾
The communication with me. Always checking to make sure everything is ok and the nice perks you give.
By William
Response from Freshpet· Oct 13, 2026
Hi William, we really appreciate your feedback! Thanks for taking the time to share your experience. Reviews like yours make our day extra pawsome. 🐾💚
Having had Freshpet previously, i was intrigued about the new flavours my Popstar hadn't tried, they had a taster pack on offer at £30, great offer, Poppy wasn't keen on the Turkey recipe, but she loved the others so far, still 5 tubes left as their hugh 900g, thought the delivery was a bit steep at £7.95, but im sure its set by the Courier company, the Ice pack had split on arrival and all the tubes were wet through, not freshpets fault. But all in all 9.5/10. Will order again the food my Popstar loves.
By Keith D.
Response from Freshpet· Oct 19, 2026
Hi Keith, we appreciate your feedback. Every dog has their preferences, and we are glad to hear Poppy enjoys our other recipes. Thank you for choosing Freshpet. 💚
