Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,217 reviews
FreshpetSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Freshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 22 reviews with 2 stars · Clear filters
Dogs not fond of food. And delivery took too long
By troy C.
Response from Freshpet· Sep 22, 2026
Hi Troy, thank you for taking the time to share your feedback with us. We’re sorry to hear the shipping time did not meet your expectations, and we’d appreciate the opportunity to look into this further for you. A member of our team will be reaching out shortly to assist with your menu and provide additional support. -Nicole
I don’t notice her losing any weight. I get a lot more servings out of each bag than what you said and she is the same weight after 3 weeks
By Karen W.
Response from Freshpet· Sep 4, 2026
Hi Karen, we appreciate you reaching out and sharing your feedback. We’d love to help update her plan and feeding guidelines. To do so, we’ve requested a bit more information. Please reply at your earliest convenience. We look forward to hearing from you soon. -Sophie
No trust. Chunky Beef and Carrots Roll now contains lots of ... CHICKEN. There's a chicken recipe if you want that for your dog. My dogs, like many, have chicken allergies. Older packages just had beef listed until you dug down through all the ingredients. Now it's listed clearly "3.2 lbs. Beef, chicken, and chicken parts. Chicken is a lot cheaper than beef, eh? The price keeps going up anyway. This is the last purchase. Home cooking is safer and healthier. * After reply from Freshpet: Uh uh. No admission about changing the recipe to save money. No apology for making my fur babies itch or exposing them to ear infection. Just a pitch to try a different product. SMH. THE TRUST IS GONE.
By TechheadDD
Response from Freshpet· Jul 7, 2026
Hi there, we're truly sorry to hear about your experience, and we'd like the opportunity to look into this further for you. We've requested a few additional details so we can better understand what happened. When you have a moment, please reply at your earliest convenience so we can continue assisting you. We truly appreciate your time and look forward to hearing from you. -Jillian
My 10 month old boxer/pitbull mix refuses to eat it. He used to love his breakfast when I gave him his grain free kibble then I started mixing it with the FARMERS dog and he ate that - but slowly - and when I transitioned him to fresh pet - Well, he just lets it sit there half the day until he’s starving. I’m so disappointed. I don’t understand why he’s not interested except maybe it has more vegetables in it than meat? Also, please note that I followed the directions over two weeks and mixed the food slowly with the old food - I did do all of the things in the company's response so please don’t respond and act as if I did not follow directions. I totally did.
By Jami S. O.
Response from Freshpet· Apr 20, 2026
Hi Jami, thanks for reaching out. We’re sorry to hear your pup didn’t enjoy our Freshpet Delivery recipes. Every dog has their own taste preferences, and sometimes a change in texture, aroma, or ingredients can take some getting used to. If you’d like to try again, we recommend transitioning slowly over 7–10 days by mixing a small amount of Freshpet with his current food and gradually increasing the Freshpet portion. We also offer a variety of recipes with different proteins and vegetables across our other brands like Vital and Homestyle Creations that may be a better fit for him. Please visit freshpet.com to explore other options. Hope this helps!
He seems to be constipated since starting the food
By Kathy B.
Response from Freshpet· Apr 14, 2026
Hi Kathy, thanks for reaching out. We’re sorry to hear about your pup’s tummy trouble and hope they’re feeling better. Since every pet is different, it’s hard to know what’s causing this from here, but a member of our team will be reaching out to you shortly to learn more soon. Please feel free to let us know if you need any additional assistance. We're here to help. -Sophie
Please stop my delivery
By Doreen
Response from Freshpet· Jan 13, 2026
Thanks for leaving us a note. 💚 A member from our Team will reach out to you about you request -Heather
All of a sudden he just doesn't like the food
By Thomas
Response from Freshpet· Dec 12, 2025
Oh no, that can be so puzzling when their taste suddenly changes!🐶 This might just be his way of saying he’s ready for a little variety. 💚 We’re here to help keep mealtime exciting for him and will reach out to you with options. -Heather
I am CONTINUOUSLY getting ripped off by this company. 7 out of 10 5 lb logs are short. EVERY SINGLE one is weighed at 8.0. The last one is ALWAYS ALWAYS ALWAYS short. The latest one is weighed at 6.6. I have left a review before and got a response from the company. A RUDE RESPONSE telling me I was wrong, that my scale is wrong. I have taken yet ANOTHER picture showing last weight... smh. So annoying
By Jennifer
Response from Freshpet· Aug 15, 2025
Hi Jennifer, thank you for taking the time to reach out regarding your concern. Freshpet has implemented several measures to ensure our products comply with weight requirements. There is an inline check weigher which weighs every roll. Due to variation in packaging on a high-speed packaging line, there will always be some packages slightly over and some slightly under the declared packaged weight. There are strict definitions of a legally underweight package, and our checkweigher will kick off packages above that weight so we don’t get too close to the underweight limit. We are also required to measure the average of the weight across the lot, and that weight must come out AT or ABOVE the stated label weight. This prevents running all products on the low side of acceptable. We conduct quality checks hourly, removing rolls from the line and weighing on a different scale to ensure accuracy and verify compliance with the individual roll weight as well as the running lot average weight rules. The inline check weigher as well as the offline QA scale are verified daily with calibrated weights. They are also verified by an outside service at least once a year. We hope this information is helpful. -Angie
