Great service
Great service! Great mattress!
By Paulo & Jose Z.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Urban Mattress (fortcollins.urbanmattress.com) has 188 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
188 approved reviews, newest moderated first
Great service! Great mattress!
By Paulo & Jose Z.
easily returned a mattress for another one that fitted our needs better.
By Valued C.
The service personnel at Urban Mattress were friendly and helpful. If in need of a new mattress, check them out. You'll kied 'em.
By Gary V.
They worked with me to find the perfect mattress and price. I love my bed!
By Rhiannon B.
Great quality for the price. Knowledgeable and personable sales staff. Friendly, prompt and hard-working delivery folks. Urban Mattress delivers value and comfort. We are happy campers!
By Anonymous
They spent lots of time explaining everything to me, better than other companies. They are the only company I found that doesn’t use toxic flame retardant coatings. Most people aren’t even aware of this, but they instead found a safer way to make the mattresses flame resistant. They donate a percentage of earnings to the community.
By Diana M.
LOOOOOVE the 2 mattresses we purchased from Urban Mattress, and we very much appreciate the family's approach to community, too (bonus!).
By Carol
Very comfortable mattress. No more back pain.
By Gregg & Carol E.