Urban MattressReviews of fortcollins.urbanmattress.com

Very good will try

I love, love, love my mattress so far. I’ve had it for a month, and every morning I am so grateful I chose this mattress. I chose the Highland, and it is amazing, not too hard, not too soft. It was settled for me the moment the first day I got it when my spine suddenly popped, I think from being comfortable and properly supported for the first time in forever. And the buying experience was lovely. Ladd is so kind, knowledgeable, and went above and beyond to help me get the most out of my purchase. I would recommend everyone stop by when mattress shopping so you can also feel the warmth of the experience.

Given Urban Mattress’ very prompt and helpful response to my concerns, I am updating my negative review to a 5-star review. Yesterday, I posted a negative review after multiple delivery delays; today, I received a response: Mark from Urban Mattress phoned to apologize and Joel delivered to our home the sheets we’d ordered in January. They went above and beyond to address our concerns. I greatly appreciate their effort and understand now the many positive reviews that they’ve received, so I’ve updated my own review. The mattress and bedding are of excellent quality; our daughter loves them. We would now highly recommend Urban Mattress in Fort Collins.

wonderful customer service and the mattress is amazing.

Mark and his team are awesome. Great service.

Second purchase from these guys, once ten years ago. Great service and very knowledgeable both times. See you again in another 10yrs.

Mark was excellent to work with. Answered our questions with no pressure, worked with us to agree on a price we were comfortable with. Delivery was on time and very efficient. Loving our new bed.

Great purchasing experience. Delivery was on time. No issues!