This was a great experience!
The sales person was extremely knowledgeable and friendly. I also appreciate the eco-friendly nature of this business.
By Laura G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
188 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shopping for a new mattress is easy at Urban Mattress. Buy online & have your mattress shipped to you, or stop by one of our local stores near you today.
Urban Mattress (fortcollins.urbanmattress.com) has 188 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
188 approved reviews, newest moderated first
The sales person was extremely knowledgeable and friendly. I also appreciate the eco-friendly nature of this business.
By Laura G.
We are thrilled with the service!
By Gwen
Joel was a great salesman who explained the mattress construction and warranty well. We recommended your store to my in-laws who bought the same mattress as us a week later.
By Brian C.
Great experience. Beds are wonderful and very comfortable.
By Erica B.
Excellent service! High quality product! Delivery was perfect! We are sleeping better then ever! Thank you for all your help
By H.Love
We like their mattresses and love their service!
By Camille & R.
Mark and Joel at Urban Mattress made the process of choosing a new bed easy and stress-free. The showroom was spacious and comfortable with a great range of products on display. Their advice was informed and helpful with no hint of pressure. Their products are superb - locally made with none of the harmful chemicals that many imported mattresses and pillows are crammed full of - and the delivery was swift and reliable. We could not be happier with our choice.
By MR G.
I've had the mattress about a year now and love it. Women love it too. A comfort everyone appreciates plus it doesn't transfer movement thru whole bed! Salesperson and delivery crew was great. As with many mattresses I feel the cost is very high considering what simple materials and labor go into a bed. Mine was $2300 approx but if it lasts me a decade or more then I feel it's a fair value. Time will tell.
By Erik C. Fort C.