Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
FloLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures.The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.
FloLogic (flologic.com) has 392 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
392 approved reviews, newest moderated first
Product has great features, however controller needs to be WIRELESSLY IP connected with App so system can be remotely monitored and changed. I believe existing and new clients would welcome this upgrade/new controller and pay handsomely for it. I surely would.
By Mr R.
We purchased this for a seasonal home, which was just refurbished after pipes froze and destroyed the main parts of the house. Had we had this in-place, we would have escaped the breaks with only minor damage. Ours is hooked up to the alarm system, which will place the unit into away mode when the alarm is armed. We will also be notified through the central station if it triggers an alarm due to water flow.
By Ed B.
We were looking for a product to protect our condo association from liability from damage done by frozen pipes. This was the only (and probably still is) product that didn't require sensor pads under every gizmo that used water..... and they really stood behind the "early adopters."
By Jim K.
While I did not purchase yet the timely response was informative and knowledgeable.
By Mike P.
I talked to Flow Logic on two occasions about one of their units, but never bought one. My situation is not like a city dweller. Like many people in a rural area my water meter is 1/2 mile from the house. If there is a break in the supply line I need a unit that can be placed at the watermeter. I didn't feel like developing a solar power source to adpt their unit to my situation and therefore didn't buy one.
By Phillip P.
Response from FloLogic· Feb 7, 2017
Dear Phillip, We are sorry to hear that your unique needs for a solar powered unit could not be met by the FloLogic System as is. The unit operates on 12-volt battery backup power so it continues to protect in the event of a power loss, but it requires a standard outlet plug-in to maintain ongoing power supply and charging of the battery backup. We hope we helped answer all of your questions throughout the process and that this experience reflects the five-star service FloLogic always seeks to provide, even while you did not purchase since you don't believe the product will meet your needs.
My buying experience and customer support have been excellent.
By Fred T H.
Great customer service. robust well built valve. one star off for the control panel / directions. Not easy to read with older eyes in the dark.
By Valued FloLogic Customer Piece of mind, P.
After a plumbing disaster forced us out of our home for four months, I researched several devices to prevent such a thing from happening again. Flologic got the nod as the most robust system available at the time. It was easy to install and program, although the latter took some tweaking to adjust to our needs. The biggest issue was that when our water softener regenerated, it would trip the protection. In the end I had to program a one hour run time in Home mode to allow the softener to finish its cycle. The support is as good as the product. Any time I emailed a question it was answered quickly, usually the same day. I would buy this system again without reservation.
By Howard O.
