FloLogicReviews of flologic.com

The sensors are unreliable and the 5 year warranty is not actually 5 years. The company has hidden the warranty on their website so you must rely on their employees who later tell you that their faulty sensors are only warrantied for one replacement. Apparently they know how poor their sensor quality is so one they send you a replacement it is no longer warrantied.

We had the flow logic installed with 20 sensors throughout our home. The installer had told us that the sensor used our Internet, but he was incorrect as it used your proprietary Internet. Unfortunately, the sensors have very weak signals and I get at least four messages a day that they are reporting or not reporting. We did put in an extender and that did not help. It is quite annoying.

First of all we get random water shut offs several times a week. I turn it back on and there is no water use occurring and no leaks shown. I assume it is related to water softener activity. Second, about a month ago the app disconnected. All attempts to reconnect end up with the code on the device not being recognized. I don’t have time to spend a lot of time on the phone with someone to talk me through this set up. I am out of town til mid September so I have disconnected it until I get back, when I can deal with this.

Although installed, I don't know how to properly use the system. The tutorial was not helpful. I called the plumber and amnstill waiting for one of their people to get in touch to set up a time to work with me.

Flologic’s website should have a big warning ⚠️ Do not buy this without consulting a plumber and electrician. Their restocking fee is also absurd for unopened devices…. considering shipping is also paid by the customer.

WORST CUSTOMER SERVICE ON THE PLANET! Placed an order of almost $4,000.00 less than 12 hours ago. The package was being prepared for shipping. Called to get the package expedited. It's before 5, the 2 guys I spoke to refused to change the delivery speed, wouldn't call UPS, would not transfer me to a manager, and hung up on me. This was a crazy experience. Horrible customer service and work ethic!

The system shuts off the water in the middle of the night all of the time. No way to get in touch with the company to be able to determine what is wrong with the system. I cannot trust Flo Logic. Very disappointing.

Do not buy if you need remote access. WiFi connection is totally unreliable on a modern Wi-Fi 6 network with many devices. You will waste $1000's on a device you can't control remotely in case or emergency. FloLogic's response below is deceptive. I reiterate my strong recommendation. Details: - My connection was through FloLogic's Thread-based Gateway as described in their response. - There was no trouble connecting, but the gateway was unable to keep its connection. It disconnected every few seconds as others have experienced. - This is typical of systems using old Wi-Fi protocols and perhaps obsolete firmware stacks. - In desperation FloLogic send me a replacement gateway (same problem), then an old nodule that works without the gateway (same problem). - Since the issue is with their Wi-Fi chips, sending replacements with the same chip obviously can't solve the problem. My wifi network is 100% reliable and includes cameras, weather station, sprinkler controller, hybrid water heaters, wifi access points, mobile phones, notebooks, all working without a problem. Only FloLogic is unable to keep a stable connection. Have only seen this once with an old device that used one of the very early wifi protocols. These devices can no longer stay reliability connected on modern Wi-Fi networks.