Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
FloLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures.The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.
FloLogic (flologic.com) has 392 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
392 approved reviews, newest moderated first
Not only do I love my Flologic...My Insurance Company loves it so much they have recommended it, and the man, who put it into our house to a number of their clients. After all the research I did, I made the best choice. Chuck De Smet...We Love You!
By JANET M.
Flologic is a responsible company that makes responsible products. If you have a problem or need technical support, they make themselves available. I have had their company to be easy to deal with and supportive. I recommend them highly.
By CS
Love the product and unfortunately I had to learn the hard way. We had a water leak and a rather large insurance claim. It was not until that event that I learned about this product. I ordered it, got a plumber to install it and it also tied directly into our home security system. What a terrific peace of mind.
By christopher R.
Feel very confident with system. Two homes in our area had extensive water damage from broken pipes. Yes insurance covered their losses but what a pain that could have been avoided. We use it a lot to time 30 min of watering in yard and or plants. Not exactly what it was intended for but lets us know it is working.
By Lynn C.
Our biggest problem happens when we have been gone on a vacation. If we haven't turned off the flologic, it detects a leak after we use the water when we come home. Everything thing else is great...the support and the product.
By Michael N.
The team at Flologic is second to none! I have been a customer for more than 10 years and have installed their systems in my home, vacation home, and multiple investment properties. The product is great and the service is fantastic!
By John C.
I depend on it every winter for my summer house.
By MICHAEL
I was a beta tester many years ago. I installed a few units in Durham and spent some time working with Chuck D. I was very happy with the product. I eventually moved to Cary and installed a few of the new Flologics. I had nothing but problems, and finally gave up on your product. Chuck could not help me, even when I drove to his office and he supposedly reprogrammed the electronics. I still have a system installed but it has been unplugged for years. It a shame because I believed in your concept, and after doing millions of dollars of water restoration in my business in Avalon, NJ, I thought you had a great product. You lost me when your system went from simple to extremely complex. Chip Dodd
By Chip D.
Response from FloLogic· Apr 17, 2017
Hi, Chip. Thank you for your feedback. Today, FloLogic offers a new and dramatically improved leak detection and auto shutoff smart valve, when compared to the first-generation system, first sold in 2000. The 3.5 is our fourth-generation product. We would love to hear from you and talk about today's system, which has industry-leading customer satisfaction. We offer special savings to customers of the first generation product. Please call us at 877-356-5644.
