Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
FloLogicSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Plumbing leaks affect 1 in 12 dwellings every year. Catastrophic leaks often begin as a small, undetected drip. These plumbing failures devastate lives, result in billions in insurance claims annually and can cause long term damage including mold infestation. The FloLogic smart water valve constantly monitors your plumbing system and senses leaks as small as a half-ounce per minute or as significant as a broken pipe, then automatically shuts off your water to prevent water damage. Known as “the circuit breaker for every plumbing system®,” the innovative and patented FloLogic System enables home and business owners to greatly reduce or eliminate the economic and personal loss associated with plumbing failures.The FloLogic System has received numerous awards and accolades, including “Best of What’s New” award by Popular Science magazine and "One of “Top 100 Products” by Building Products magazine. The FloLogic System was featured in "This Old House" magazine “Smaller Safer, Smarter” and featured on “Ask This Old House” television program.
FloLogic (flologic.com) has 392 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
392 approved reviews, newest moderated first
Excellent customer service which makes all the difference. Prompt call back and Brendan walked me how to get the system back on line. Plumbing company who installed it would have taken a week to respond and charge hundreds of dollars for the visit.
By Bill C.
flologic is a great company. the device and app is wonderful. i loved the customer service. mr steve deppner is superb, highly knowledgeable and communication is beyond the best. i love flologic
By craig S.
My Flologic app suddenly no longer was registering water flows or responding to any commands. I called tech support for help. Brendan picked up the phone promptly and worked with me for more than 45 minutes to resolve the issue successfully. He was thorough and persistent in his efforts to figure out what had gone wrong and invariably patient. It was an extremely positive experience.
By Howard
The app. Is really straight forward and easy to use. Remote access including Home , away, on/ off and setting the run time of how long the water would run before it turns itself off is awesome. Also, when I called for help, a live human being called me back in 20 min. Brendan could not have been more helpful. Thanks Roger
By Roger
Joey was amazing! He walked me through the entire process with ease. He did a fantastic job.
By Rocky B.
Prompt call back. Quick resolve of issue, changing WiFi network for the WiFi module. Total piece of mind being able to remotely monitor water flow and ability to shut off if necessary to avoid or drastically reduce potential water damage.
By Nicholas B.
I've had the FloLogic for over 2 years now and am very happy with how it works. However, I would like to see the App upgraded. Specifically, the ability to see historical usage. I know they obtain and track it - because of the "last usage" measurement. I bought the Droplet monitoring (no shut off) device simply to be able to see historical usage. Even if this would require a subscription I'd be ok with it.
By Jim M.
Fantastic customer service always very helpful. So far no customer service on the weekend. Maybe soon they will have AI to help you out on the weekend. Best of all the product WORKS
By Wilcon L.
