Waited for tracking/email on eta of the…
Waited for tracking/email on eta of the firepit burner. Finally it just showed up. Looks good. Awaiting viewing of unit post-installation.
By Richard H.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
294 reviews
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Whether you're a homeowner, builder, architect, or landscape contractor, our goal is to earn your business by providing expert sales assistance, great selections and most importantly quality products. If your project requires a custom product or you need additional information please do not hesitate to contact us.Our 25+ years experience will separate us from your typical online store.Our price guarantee means we monitor online prices so you will buy at the best or most competitive price available.We also ship nationwide, with free shipping on all orders $95 and up.We look forward to earning your business!
Flame Creation, LLC (flamecreation.com) has 294 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
294 approved reviews, newest moderated first
Waited for tracking/email on eta of the firepit burner. Finally it just showed up. Looks good. Awaiting viewing of unit post-installation.
By Richard H.
I purchased the 30” high capacity Penta burner with the flat 36” flat pan….they worked great together in my stone fire pit in my backyard! Really produces a great flame for the entire pit! It came with all the proper fittings to make the hook up a breeze! (Just need to pick up some common nipples and couplings to line up the gas key)
By Craig L.
Ordering was a Breeze ! Delivery Quick ! Customer service friendly, courteous and informative ! Products arrived packaged well and Undamaged !
By Charles S.
As a new customer, I asked for and received some special help and guidance. It quickly became clear to me that this is a company that actually cares about its customers.
By Ron M.
I am pleased with my new burner. It is fabulous. The flames are 2' high. I installed this in my existing fire pit w/ gas logs to replace my existing burner that was wearing out. Thank you.
By Don D.
Very knowledgeable people, they work with you so product fits your needs. Very easy process and quick shipping
By Justin Jerman/ D.
Terrible contact and update info!
By anthony L.
Good quality product, fair price and super fast shipping!
By Matt B.