Poor delivery partner
I have been contacted for 2 different delivery dates and both have been cancelled due to the item not received from XPO. Still holding out hope I will receive.
By Margaret S.
Tuesday, November 3, 2026 · Customer reviews of US businesses

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Whether you're a homeowner, builder, architect, or landscape contractor, our goal is to earn your business by providing expert sales assistance, great selections and most importantly quality products. If your project requires a custom product or you need additional information please do not hesitate to contact us.Our 25+ years experience will separate us from your typical online store.Our price guarantee means we monitor online prices so you will buy at the best or most competitive price available.We also ship nationwide, with free shipping on all orders $95 and up.We look forward to earning your business!
Flame Creation, LLC (flamecreation.com) has 294 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 11 reviews with 1 star · Clear filters
I have been contacted for 2 different delivery dates and both have been cancelled due to the item not received from XPO. Still holding out hope I will receive.
By Margaret S.
What they showed on the photo was nothing what I received in the mail. Very flimsy, very light and very cheaply made. I got another one with a thicker gauge for a fourth the price. Very disappointing.
By Scott M.
Terrible contact and update info!
By anthony L.
ordered parts aprox 2 weeks ago. no email updates, comunication updates and still no parts that was ordered.
By Steven S.
Response from Flame Creation, LLC· Dec 30, 2020
We are sorry to hear this. We sent your product the day after you placed your order and sent the tracking number via email as confirmation. Please contact us if you did not receive your order.
I really give no stars. We never got cover. Message said delivered but never was. I contacted them and they said I must look again, ask neighbors etc. I did look everywhere again then contacted them again. Now they said they had to investigate with Fedex before they could send another cover 3-5 days. Delivery date was Oct 9 and today is Oct23 ... still no word or cover! So I asked for a refund. Be wary!
By GG
The welding looks really bad, doesn't look professional at all !! Will not buy from you again. Really disappointing
By Gui A.
Unfortunately, the cover arrived dented. For the price, it is a much flimsier material than I expected. Also, I thought for the size (48”) it would have two handles. Quite awkward with just one handle. Disappointing purchase.
By Outdoor G.
Never received item. Emailed asking for updates and got no reply.
By Misty B.