When the product arrived
When the product arrived, it was missing some feet. With a short email, the feet were sent out the same day. Great customer service
By GGB
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
294 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Whether you're a homeowner, builder, architect, or landscape contractor, our goal is to earn your business by providing expert sales assistance, great selections and most importantly quality products. If your project requires a custom product or you need additional information please do not hesitate to contact us.Our 25+ years experience will separate us from your typical online store.Our price guarantee means we monitor online prices so you will buy at the best or most competitive price available.We also ship nationwide, with free shipping on all orders $95 and up.We look forward to earning your business!
Flame Creation, LLC (flamecreation.com) has 294 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
294 approved reviews, newest moderated first
When the product arrived, it was missing some feet. With a short email, the feet were sent out the same day. Great customer service
By GGB
Have not used it yet Looks great
By William B.
It was a pleasure doing business. They were responsive and delivered a quality product on time.
By Wayne K.
Great to order from. Quick to respond and prompt to fulfill order.
By Marie K.
Great prices super fast shipping!
By CHAD S.
Good communication on items and shipping. Love our fire pit and screen. Very pleased!
By Cathy J.
Price was a bit steep but the selection and customization is great.
By Tyler
Just as expected and a beautiful addition to our custom built stone fire pit. I knew the handles would need to be reversed and found a compitant metal worker. Michael contacted me before shipping to make sure it would work for me and that I had a place that could deal with reversing the copper handles. Very pleased.
By Stephen M.