Great service
Great service. Thanks
By robyn H.
Tuesday, November 3, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
294 reviews
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Whether you're a homeowner, builder, architect, or landscape contractor, our goal is to earn your business by providing expert sales assistance, great selections and most importantly quality products. If your project requires a custom product or you need additional information please do not hesitate to contact us.Our 25+ years experience will separate us from your typical online store.Our price guarantee means we monitor online prices so you will buy at the best or most competitive price available.We also ship nationwide, with free shipping on all orders $95 and up.We look forward to earning your business!
Flame Creation, LLC (flamecreation.com) has 294 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
294 approved reviews, newest moderated first
Great service. Thanks
By robyn H.
I had been looking for a copper cover for my firepit and was not having any luck at all. Somehow browsing around I came upon the one from Flame Creation. It was just what I wanted! I ordered the 35 in one for a 29 1/2 in opening and I am able to keep my logs under it just fine. It came quickly and shipping is included. Moved it from the box right to the pit.Just in time for the Halloween snow storm!
By Catherine F.
We ordered a custom fire pit cover and glass surround. Both fit perfect and look awesome.
By Scott S.
Product delivery was quick but can’t reach anyone by phone and didn’t get any return calls when was researching product
By Eddie V.
Happy with the quality and the quick service
By Debbie S.
Really nicely crafted piece of metal with 2 handles for easy removal. I went with 2" overlap on all sides. Like that the metal is sloped to allow for drainage of water/snow. Fell much better than a canvas cover as I live on the East coast where snow will accumulate. Only think that would have made it better is if they pre-applied a nice bead of silicone caulk around the bottom sides (I did my best).
By Adrian R.
Always great service and friendly staff! Free shipping with minimum purchase. This was our third fire pit burner ring.
By Dennis (.
There the greatest!! Great quality products and their service is impeccable. The return time of when you purchase it, to when it’s delivered is excellent. Everything about the company is awesome.
By Jason L.