Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
195 reviews
Fit 3DSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
195 approved reviews, newest moderated first
Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.
By Sabine K.
Response from Fit 3D· Sep 24, 2024
I'm happy we could resolve your issue quickly. Thanks for your feedback.
The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!
By Juana R.
Response from Fit 3D· Sep 24, 2024
Glad we could help. Cheers
Needed to move Coaches and they addressed exactly what I needed quickly!
By J A.
Response from Fit 3D· Sep 24, 2024
I'll pass this feedback onto the support team. Thanks for your feedback.
Horrible company! We purchased our scanner over 3 years ago and as others have stated many times, we were later forced to pay $1200/year to keep our machine functional. Since then we've had multiple issues with the machine that took way too long and cost us more $ than we've seen back as a return on our investment. Of course, we just get the run around from Patrick now, if we even get a hold of anyone. They got our money for now, but with all the unfair practices they have and how they treat their customers, we will be filing with the FTC and encourage everyone else to do the same. We're part of a decent sized corporation that has partnered with them, but I'm ecstatic to say we're moving away and leaving this one-sided partnership. Fit3D is not long for this world, it's obvious. The worst company I and many others have ever dealt with. **Also, with all the people I've spoken to who own Fit3Ds, not a single person would give them anywhere near a positive review. I'm CONFIDENT all the recent 5 ⭐ reviews are FAKE.**
By Jo
Response from Fit 3D· Sep 8, 2024
Hi Marcus, I'm sorry you are having trouble with your scanner. Based on your comment here, I don't recall your exact case, but if you want to email me at [email protected] I'm happy to look up your support ticket. I did a quick search, and the last support ticket I have from a Marcus is from Dec 2023, could this be from you? However, if you do have a ticket, DM me your email address & I can escalate that with the team first thing Monday morning. If this was about our subscriptions launched 9 months ago, we can speak about that as well. Whatever your situation, I'll see what I can to do get your machine back up & running. Thank you for being a Fit3d client. In health, Patrick
Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!
By Christine
Response from Fit 3D· Aug 29, 2024
Thanks Christine for the kind words. I'll pass that feedback on to Marlon. We're glad we can play a small part in your personal journey & the client ones over the last 3 years. -Patrick
I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.
By Kristen W.
Response from Fit 3D· Aug 29, 2024
Wonderful. We appreciate the feedback.
The timeliness of the help I received online.. Great customer service
By Jule B.
Response from Fit 3D· Aug 29, 2024
Glad to hear the team has been responsive & fast! Thank you for your note. -Patrick
The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,
By Taurus F.
Response from Fit 3D· Aug 29, 2024
Thank you for the recommendation!
