Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
195 reviews
Fit 3DSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
I did a reboot food program through my pilates center and the Fit 3D is part of it. The information provided by that was helpful to ensure I was losing fat and not muscle. Also it was motivation to be able to compare from scan to scan. I have maintained my weight loss and periodically use the Fit3D just to be sure all the important numbers are still good. My doctor and pharmacist have seen the report which gives them additional information for my care.
By Catherine
Switching over to the new system was an easy process and appreciate the support
By Chris W.
We use Fit3D to track our Clients body composition ans progress ! The Fit3D team is attentive, proactive, and committed to continuously improving the product to provide a better experience for its partners.
By Marc J.
The support team was great and helpful! They responded quickly and were very helpful! I would recommend their services!
By Vanessa K.
I have never had a 3D scan before and was amazed at what it showed. A lot to work on for sure. It was aa good experience and am pleased I had it done I needed to update my email address and this was updated in a matter of minutes by Customer Services. Excellent service.
By Lindilu
Great customer service. Request for email change was completed in a timely manor and much appreciated.
By Mark
Great customer service. Very responsive.
By Sharnee R.
Response from Fit 3D· Jun 26, 2025
Much appreciated! Thanks for being a customer.
I enjoy having access to a Fit3D. The body composition report provided is excellent to have when working with a nutrionist, fitness or medical professional. The customer services is excellent as well. I recently had to contact the company to update my email and they were very prompt in replying to me and the issue was resolved quickly. All in all, my experience with Fit3D and their product has been positive.
By Cassie Latham, LPC, B.
Response from Fit 3D· Jun 26, 2025
Thanks Casie - Glad to hear we are responding within our SLAs. -P
