Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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261 reviews
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FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing.With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists.Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.
FamilyTreeDNA (familytreedna.com) has 261 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
261 approved reviews, newest moderated first
I've been a Family Tree DNA customer since the spring of 2006. I am more than satisfied with Family Tree DNA. The results are very accurate, and their customer service is great. I have learned a tremendous amount about my ancestry and my own genetic make-up via Family Tree DNA. They are the gold standard in DNA testing. Testing with Family Tree DNA is one of the smartest things I've ever done. I highly recommend Family Tree DNA.
By Richard S.
Been using this company as my go to for DNA testing for nearly 10 years. By far the best. Excellent customer service.
By Jo
I've administered a surname project with them since 2003. Can't speak highly enough about them. They've done more for genetic genealogy than all the other testing companies combined.
By KenP
Family Tree DNA is a very good company for genealogical DNA testing. They are the main source for Y-DNA testing and the BigY 700 test is a key tool for exploring your patrilineal line.
By David W.
Great customer service and innovative features, especially for the Y-DNA products.
By Christian B.
The only site that offers Y-DNA and mtDNA testing, which are not only important for research but also for finding family. It might be a bit more expensive than people are used to but the benefits are worthit. I got a cousin to test because a 2x great grandfather was a mystery. That's when we found out he was not genetically the son of his father. Powerful stuff. But their "regular" DNA testing, called FamilyFinder, is easy to use and incldues many powerful features.
By Robin G.
Family tree DNA is the best place to deal with Ydna or mitochondrial dna issues. Their database is by far the largest. Once you take the time to understand what the tests can and can't do and how to use their system.There's a great deal to be discovered.
By R S Vivs L.
I’ve been a customer for years. Most recently I upgraded to the Big Y 700 test and have enjoyed my results tremendously. It wasn’t easy at first to understand my results, but their website along with its features and with time has increased my understanding of the results and I couldn’t be happier.
By Casey
