Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
261 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing.With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists.Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.
FamilyTreeDNA (familytreedna.com) has 261 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
261 approved reviews, newest moderated first
FTDNA offers the most options for dna testing with autosomal, Y and Mt DNA testing. I am the Admin for several Y surname groups on FTDNA and I appreciate their stellar customer service. Anyone interested in their family history should consider one or more of their dna tests. I highly recommend them.
By LISA M.
The BigY 700 is the most advanced YDNA test for tracing male ancestors from Ancient Times to your birth. Fantastic migration maps showing your male ancestors crossing Europe.
By David B.
They are the goto for YDNA and MtDNA. Agree with others that the bad reviews reflect more of a knowledge deficit than anything else. Many of the bad reviews are just factually incorrect. The tests can be pricey (that's because of what it takes to run them and it's not unreasonable), but there is no subscription after purchasing a test. We aren't always going to get the ethnicity results we want to get out luck out by getting the match to the one person we need to break through a brickwall. It takes work and patience which the other recorders don't seem to understand or have.
By Camellia A.
The Big Y test helped determine my most recent haplogroup and I have been able to confirm suspected paternal ancestry due to the results. Very helpful site.
By Douglas A.
Excelent Company. Use since 2014, completes ALL tests from Y37 to Big 700.
By Bruno F.
They've delivered results within the indicated waiting period in my experience with the two kits I had analyzed. They've been helpful in the requests I've made. Nothing to complain about so far.
By Matt L.
Varit kund sedan 2013, allteftersom köpt mer avancerade tester. Enkel procedur, bra support, priserna sänks från år till år, ingen årsavgift, varje vecka tillkommer nya matcher som är spännande att utvärdera (igår 1, i förgår 3). Bra DNA-verktyg. Tappade 5e stjärnan på att de nyligen lagt ut släktträdsfunktion på ett annat av DNA-bolagen. Har testat mig på tre DNA-bolag och använder mig av tre till efter transfer - men FtDNA är favoriten. Etnicitetsmatchningen är på alla bolagen mest en gimmick (för de flesta) och man bör ha lite kunskap för att dra full nytta av kostnaden för deras olika tester på olika nivå). Går in på deras webbplats dagligen, har ännu inte tröttnat!
By Claes T.
I Co-Admin several projects, two worldwide Big Y Surname Projects as well as autosomal projects. FTDNA is wonderful to work with and have helped us match back to history such as the Sidon, Lebanon mass grave c.1200 Crusades. They have so much more to offer than most other companies.
By Juanita Courtney P.
