Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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261 reviews
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FamilyTreeDNA is a pioneer and leader in the field of genetic genealogy, empowering individuals to explore their roots and connect with relatives through advanced DNA testing. Founded in 2000, we were the first company to offer direct-to-consumer DNA tests for ancestry and continue to lead the industry with our cutting-edge Y-DNA, mtDNA, and autosomal testing.With a global database of millions of testers, FamilyTreeDNA helps customers break through genealogical brick walls, discover their heritage, and uncover connections across generations. Our mission is to make the journey of discovery accessible to everyone — from casual family historians to professional genealogists.Trusted by researchers, family historians, and curious minds alike, FamilyTreeDNA offers unmatched accuracy, privacy protection, and customer support. Join our community and say goodbye to brick walls.
FamilyTreeDNA (familytreedna.com) has 261 customer reviews on The Fair Hearing, with an average rating of 2.7 out of 5.
261 approved reviews, newest moderated first
I have used various dna testing companies to help me prove my family history and find FamilyTreeDNA (FTDNA) the best for tracing surnames via its Y dna tests. Also for revealing deep ancestral origins. I have been administering several surname projects voluntarily with FTDNA over many years and doing family history research since the mid 1970s.
By David H.
Al een paar tests gekocht. Wacht best op hun acties (bv rond de feestdagen). Hun gebruikersinterface is heel goed en er komen voortdurend nieuwe gratis functies bij. Helpdesk is steeds behulpzaam. Betrouwbare dienst.
By Wouter
Some tests is a waste of money I tested Y37 and family finder and i thought i will get a more precise haplogroup at Y37 but it gave the same results as family finder haplogroup. Why would someone test Y37 if family finder is there giving autosomal and haplogroup results!! Waste of money
By Ahmad A.
Response from FamilyTreeDNA· Jun 24, 2025
Hi there — thank you for your feedback, and we understand your frustration. You're right that the basic haplogroup you receive from a Y-37 test can appear similar to the one provided through the Family Finder test, since Family Finder provides a broad haplogroup prediction based on autosomal data. However, that’s where the similarity ends. Here’s what you get with Y-37 that you don’t get with Family Finder: Y-37 gives you paternal-line DNA matches. Family Finder connects you with relatives from all branches of your family tree (up to ~5 generations back). But only Y-DNA testing like Y-37 can: - Connect you with other men who share your direct paternal line - Help confirm surname lineages and migration patterns - Support genealogical research hundreds or even thousands of years back through matching and haplogroup refinement We hope this helps explain a bit further how Y-37 can help unlock powerful, lineage-specific DNA matches that autosomal tests can’t provide.
This is the only place that allows you to do Y-DNA testing and track your matches to other males who have tested their Y-DNA. In addition to that they have provided great mitochondrial and autosomal DNA testing for about 20 years now. They have always been and remain the premier company when it comes to DNA testing for genealogy.
By Greg L.
I have used FamilyTree DNA for genealogical research of my family and it's amazing. Apart from occasional technical issues with their website, I never had any problem. Their Big Y and mtDNA test are the best. It takes time to have these done but it's worth waiting. I am managing couple of familly projects and their support team is always helpful. We should have reasonable expectations when doing such ancestry testings as they are just the starting point of your research in your family history. All the work starts after the test and you have to do it yourself unless you hire some expert genealogist to help you out. Overall very satisfied.
By Zahid M.
Fascinating reports, great customer service and knowledgeable and helpful staff.
By Christopher G.
The tests for Y- and MtDNA give amazing results, pedagogically explained. A unique service.
By Anders H.
Have used it for ten years, best DNA testing comp in the industry!
By Peter R.
