Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
288 reviews
EyekepperSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Eyekepper, we are dedicated to providing the finest eyewear solutions, specializing in prescription titanium, metal and metal-free glasses.Our Vision:Eyekepper envisions a world where everyone can enjoy impeccable vision, regardless of their unique needs or style preferences. We believe that eyeglasses should not only enhance your vision but also complement your individuality, offering a perfect blend of function and fashion.Our Expertise:Eyekepper is at the forefront of eyewear technology, with a special focus on titanium glasses and metal-free frames. Titanium is renowned for its exceptional durability, lightweight nature, and hypoallergenic properties. This makes it an ideal choice for individuals seeking eyeglasses that are not only comfortable but also long-lasting. Metal-free glasses, on the other hand, have redefined durability, presenting an innovative solution to the fragility woes commonly associated with traditional hinges. Our Product Range:We offer a diverse and carefully curated collection of titanium and metal-free eyeglasses designed to cater to a wide range of prescriptions and style preferences. Our experienced opticians and eyewear specialists work tirelessly to create glasses that not only meet your visual needs but also elevate your fashion quotient.Your satisfaction is our top priority. We are here to address your questions and concerns.
Eyekepper (eyekepper.com) has 288 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
288 approved reviews, newest moderated first
My order has been sitting in the USPS office since December 30th
By John C E.
Response from Eyekepper· Jan 22, 2024
Dear Buyer, We apologize for the inconvenience, your package should have been lost and we have contacted you via email to arrange a resend for you. Best regards. Eyekepper
Love the selection and all the fun color choices.
By Carol B.
Slechte service,na een maand nog geen brillen. Ook geen updates over bezorging.
By Inge S.
Response from Eyekepper· Jan 2, 2024
Beste koper, We hebben uw logistiek gecontroleerd en vanwege het huidige hoogseizoen zijn de levertijden langer. We hebben je een e-mail gestuurd. Controleer deze en neem contact met ons op als je vragen hebt. Vriendelijke groeten, Eyekeeper Dear buyer, We have checked your logistics and due to the current peak season shipping times are longer. We have sent you an email please check it out and contact us if you have any questions. Best regards, Eyekeeper
Update! Glasses finally arrived. However, this was not good news as none of the 4 pairs I bought are the right prescription, despite the glasses being marked up as the right prescription. Not even close and are impossible to use. Another disappointed customer. Don't seem to deliver unless you check the tracking app, and in order to do that , you have to give them access to everything on your phone. Very dodgy. Do not use. I have written off the money I sent them, as the only way to contact them, again, requires they have access to everything.
By Gareth P.
Response from Eyekepper· Jan 2, 2024
Dear buyer, We are very sorry for the inconvenience, we have not searched for an order message based on your name, can you provide us with your order and we will get it sorted out for you as soon as possible. Best regards, Eyekeeper
It took three weeks for the glasses to reach me. I bought two pairs: on one pair, the screw holding the arm on fell out the second day I had them. I couldn't repair this as the thread was non-existent. The second pair are fine- so far!
By Barbara de G.
Response from Eyekepper· Dec 17, 2023
Dear buyer, We are very sorry for the inconvenience, we have contacted you via email, please get back to us and we will sort out your broken glasses as soon as possible. Best regards, Eyekeeper
Having been bombarded with emails tempting me back for a repurchase, I thought why not, I've bought from them before and as far as I remember I had no problem, so I placed an order for the exact same glasses expecting to receive them within days. However this time I received no 'review your purchase', 'order confirmation' or 'shipment on its way' email, instead the payment was taken and I am left wondering what is going on. I got in touch with Eyekeeper and received this response 'Expect another 1-2 weeks for delivery. If there is no any progress, please feel free to contact us'. Had I known that my order was on a slow boat from China, or read the reviews, I would have bought elsewhere. For some reason I thought the glasses were being sent from the UK but 2 weeks later I am still waiting and beginning to get concerned that they may not come at all. I will not be buying from this company again and would not recommend. Buyer beware!
By Jw
Response from Eyekepper· Dec 17, 2023
Dear Buyer, We are very sorry for the inconvenience. Due to our local warehouse out of stock, we will restock from our overseas warehouse. We have sent you an email regarding your logistics. Best regards. Eyekeeper
Very easy to ask personal glasses parameters, fast delivery and good quality glasses a great price. Very good service. Very nice and highly recommended.
By Miguel O.
I really should learn to check companies like this properly. Had I known the glasses were coming on a slow boat from China I wouldn't have ordered them. They're Frustratingly clever in hiding that fact. I think it should be made plainly obvious. I ordered nearly a week ago and my order hasn't even made it to the UK yet according to the tracking.
By Zoe P.
Response from Eyekepper· Nov 30, 2023
Dear buyer, We apologize for the inconvenience. Since your product is out of stock in the local warehouse, we need to ship it from the overseas warehouse. We have checked your tracking number and your parcel has been signed. Did you receive the product? Eyekeeper
