Great customer service
A pair of glasses that I ordered had a loose temple because a screw did not properly seat. I informed the company and the responded immediately. They sent me a replacement pair in perfect condition at no cost.
By Neil O.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
720 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Find your favorite ready-made readers, prescription eyeglasses frames, bifocals, blue light blocking readers, progressive multifocus, transition photochromic glasses online !
Eyekeeper (eyekeeper.com) has 720 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
720 approved reviews, newest moderated first
A pair of glasses that I ordered had a loose temple because a screw did not properly seat. I informed the company and the responded immediately. They sent me a replacement pair in perfect condition at no cost.
By Neil O.
Great customer service - had an issue, was resolved super quickly!
By Sarah
Glasses are to heavy.
By Rona D.
Response from Eyekeeper· Mar 10, 2025
Dear buyer, Sorry for the inconvenience. We have contacted you via email. Please check. Best regards, Eyekeeper
Beautiful and stylish reading glasses at an absolute bargain prices
By Prof S.
Excellent price,quality and speedy delivery.. highly recommend
By Ann
Köpte blåljusfilter läsglasögon +1 men det fanns ingen antireflexbehandling, så blir det dåligt. Man ser hela tiden reflex.
By Kund
Response from Eyekeeper· Mar 10, 2025
Kära köpare, Baserat på ditt namn kunde vi inte hitta din beställning. Vänligen förse oss med ditt ordernummer eller e-postadress. Vi kommer att försöka lösa ditt problem så snart som möjligt. Du kan också kontakta oss via e-post [email protected]. Vi ser fram emot ditt svar. Tack så mycket för din hjälp. Vänliga hälsningar, EYEKEEPER
Feel very unfairly treated. I did the honourable thing of retuning glasses sent to me in error (granted with another return). I requested they do the decent thing by refunding my postage charge (£3) as they now have the item back to sell @ £18. I'm told no. So much for customer service!!
By L B.
Response from Eyekeeper· Mar 3, 2025
Dear buyer, Please allow me to explain. We sent you two pairs of BB60 glasses. After you contacted us we resent you a pair of BB40 glasses. Later you contacted us and said you wanted to return the correct BB60 glasses. According to our return policy, If there is no quality problem with the glasses, the buyer will be responsible for the postage to return the glasses. We've mentioned this in previous e-mails. We have refunded you a pair of BB60 glasses, and the speed of the refund depends on your issuing-bank, please check. Sorry for the inconvenience. Best regards.
Prompt service. Contents exactly what I ordered. Happy to use your firm in the future.
By liz K.