VS EyewearReviews of vseyewear.com

Response from VS Eyewear· Oct 16, 2026

I don't see any orders from you or any communication. The last order was in April of 2024. You are correct we don't accept insurance, but we make it super easy with our invoices and have links to numerous insurance companies. Our pricing is less than most companies including insurance. I would love to know what you ordered and when. You placed an order for $148.00 that we gave a 20% discount to. I hear that young lady on the phone and she is very pleasant and apologizes to customers for not taking insurance. I cannot believe you would say we blow and do a lol. We work very hard and try to be courteous with all of our customers.

Response from VS Eyewear· Aug 1, 2026

Stephanie, thanks so much for the kind words and we are so happy that you love your glasses! We are very pleased that everything worked out very well for you. Thanks again and have a great weekend!

Response from VS Eyewear· Jul 22, 2026

Thanks so much for the kind words about our company and about Tara! We are so pleased how happy you are with the real glass sunglasses. You have been a pleasure to work with from day one. Thanks again for the order and kind words!

Response from VS Eyewear· Jun 15, 2026

Scott thanks again for the orders and for the kind words! You are a pleasure to work with and have some of the nicest frames that I have seen. It is so much fun working with you on your eyeglass requirements. Looking forward to working with you in the near future!

Response from VS Eyewear· Jun 12, 2026

FANTASTIC NEWS! Thanks again for the order and for the kind words. I am so happy we were able to assist and make your life a little easier. Looking forward to working with you again in the near future.

Response from VS Eyewear· Apr 28, 2026

1. The customer placed an order for specialty single vision glass lenses on March 20th. He uploaded a prescription which had an Add (Bifocal). The customer didn't see an option to Add because he selected Single Vision which is the least expensive order option. 2. We contacted the customer immediately that day and sent him an email asking if he wanted single vision or actually wanted a bifocal as per his prescription. We told him we can make them as single vision, just let us know if you want for distance which is standard or reading. 3. He replied via email and said Single Vision 4. We ordered single vision glasses and shipped them to him in a timely manner. 5. I use an email program and will include this whole conversation. 6. He emailed on 4-12th saying just this. They mixed up the order and sent me safety glasses. Still waiting for the correct order. 7. We rushed the order to make up for the error and sent him a new pair in a few days. NO CHARGE, We thought we made an error with the first pair so we made up a new one without asking questions. 8. The customer called after receiving blaming the website for not having an Add, again even though he selected single vision. 9. On April 20th after demanding his money back he then requested that These are supposed to be for reading only, but never once told us this information. 10. As far as us not standing by our policy, we went well beyond our policy. We made up a pair of glasses correctly and made him another pair N/C. This wasn't our error and we asked the question before the order was placed, but never got an accurate answer from the customer. I cannot add an image, but below is the first email we sent when we received the incorrect order. This is directly from our email program that saves conversations: Good Morning David, Thanks for your order for the prescription glasses! Can you please verify that you do indeed only want Single Vision glasses produced? The prescription that you uploaded has an Bifocal (Add) for your Reading or close up work. If you do only want single vision that is fine, just let us know if you want it for Distance or Reading and we will continue with the order. If you want Bifocal, let us know if you want the Flat Top 28 Lined version or the Progressive No-Line Multi-focus version? We will send you a payment request link to pay for the price difference.

Response from VS Eyewear· Oct 28, 2025

Nothing was stolen form this customer. We did make a mistake and didn't follow through with this return with our supplier. A refund was issued before this review and the frames were sent back and received with our deepest apologies.

Response from VS Eyewear· Jun 30, 2025

Thanks again for your order! We are very happy that we were able to assist you with your purchase and that you loved the glasses. You were a pleasure to work with. Have a great holiday and summer and look forward to working with you in the near future!